Accountabilities

• Serve as the primary point of contact and escalation owner for assigned cybersecurity clients, building trusted relationships with client stakeholders and executives.
• Own the complete client lifecycle, including onboarding, operational governance, renewal readiness, service transitions, and decommissioning.
• Lead structured monthly and quarterly client governance meetings, ensuring clear agendas, documented outcomes, action tracking, and consistent follow-through.
• Translate cybersecurity operations into executive-ready reporting covering security trends, investigations, risk posture, service performance, and other relevant metrics.
• Demonstrate how managed security, SOC, and advisory services contribute to risk reduction, compliance readiness, and improved security maturity.
• Partner with internal teams to establish and monitor success metrics aligned with each client's business and security objectives.
• Coordinate between clients and SOC analysts, threat hunters, security engineers, advisory teams, finance, sales, and other delivery stakeholders.
• Lead client escalations with urgency and sound judgment, minimizing friction and business disruption while protecting the client experience.
• Support retention, renewal, and expansion opportunities by proactively communicating delivered value, emerging risks, and opportunities to strengthen security programs.
• Identify service gaps, operational challenges, and process improvement opportunities, contributing to cybersecurity client success playbooks, dashboards, and standard operating procedures.
• Monitor client outcomes and proactively identify opportunities to improve satisfaction, security maturity, and long-term partnership value.

Requirements

• 5+ years of experience in client success, service delivery, account management, project coordination, or project management within cybersecurity, managed services, IT services, or a related environment.
• Strong understanding of SOC operations, incident response, threat monitoring, and managed security service delivery models.
• Demonstrated ability to explain complex cybersecurity and technical concepts clearly to executive and non-technical audiences.
• Proven experience managing enterprise client relationships, renewals, escalations, and ongoing service delivery.
• Strong client-first mindset with excellent relationship management, communication, organization, and stakeholder coordination skills.
• Ability to operate confidently across technical and business environments while maintaining accountability for client outcomes.
• Strong problem-solving skills and the ability to manage sensitive escalations calmly, decisively, and professionally.
• Demonstrated commitment to integrity, accountability, continuous improvement, empathy, collaboration, and trust.
• Cybersecurity certifications such as CompTIA Security+, CISSP, CISM, or equivalent are a plus.
• Experience with SIEM platforms, SOC dashboards, security reporting tools, or similar cybersecurity technologies is preferred.
• Experience with managed security services such as XDR, Continuous Vulnerability Exposure Management, penetration testing, or related offerings is advantageous.

Benefits

• Annual salary of up to $90,000, depending on experience.
• Comprehensive employee benefits.
• Flexibility to work from another location, including an international destination, for up to 30 consecutive calendar days per year.
• Opportunity to work in a client-focused cybersecurity environment with exposure to SOC, threat intelligence, security engineering, and advisory functions.
• Culture centered on drive, empathy, collaboration, trust, inclusion, and continuous growth.
• Equal opportunity workplace that values diverse skills, backgrounds, and experiences.
• Support for reasonable interview accommodations where needed.