Accountabilities:

• Lead the planning, coordination, and execution of clinical education and training programs across assigned hospital accounts.
• Assess customer workflows, identify learning and process needs, and recommend product configurations or approaches aligned with clinical practice.
• Provide hands-on support throughout implementation, including pre-planning, clinician education, system go-live, and post-implementation troubleshooting.
• Deliver comprehensive training and in-services to clinicians, super-users, end-users, newly hired staff, and other customer stakeholders.
• Apply adult-learning principles to assess competency, identify learning needs, and develop effective educational programs.
• Serve as the clinical and technical product expert, helping customer teams understand the technology and its role within the broader chain of resuscitation.
• Build and maintain trusted relationships with nurses, physicians, department leaders, hospital executives, and other customer stakeholders.
• Partner closely with territory management, sales, training, technical support, and leadership teams to coordinate account activities and address customer needs.
• Act as a project manager for implementation and education initiatives, managing schedules, deliverables, communications, and follow-up.
• Support quality-improvement initiatives and help influence clinical processes, protocols, and resuscitation practices through education and evidence-based information.
• Communicate account updates, leads, risks, and customer concerns to the appropriate internal teams and escalate issues when necessary.
• Support sales activities, trade shows, speaking engagements, distributor training, and other customer-facing initiatives as required.
• Manage travel and cross-border logistics to support customer sites across Canada and the United States.
• Maintain a high level of product knowledge and continuously develop expertise in emerging clinical practices, technologies, and educational approaches.

Requirements:

• Bachelor’s degree is preferred; equivalent relevant professional experience may also be considered.
• Current experience as a Registered Nurse, Paramedic, Respiratory Therapist, or comparable clinical professional, with at least 5 years of relevant experience.
• Clinical education and healthcare training experience is strongly preferred.
• Project management experience is an advantage, particularly in complex healthcare or technology implementation environments.
• AHA Instructor certification in BLS, ACLS, and/or PALS is preferred.
• Demonstrated ability to educate clinical professionals effectively and influence practice through evidence-based education and clinical literature.
• Strong understanding of hospital-based clinical environments and the ability to work effectively with healthcare professionals at different levels.
• Ability to act as a clinical and technical subject-matter expert while translating complex technology into practical guidance for end users.
• Strong leadership and influencing skills, with the ability to coordinate cross-functional teams without direct authority.
• Comfortable interacting with senior hospital leaders and C-suite stakeholders.
• Strong analytical, troubleshooting, and problem-solving skills, including the ability to adapt quickly to unexpected customer situations.
• Highly autonomous, flexible, self-motivated, and comfortable managing multiple priorities independently.
• Excellent verbal, written, presentation, and client-facing communication skills.
• Strong organizational skills, attention to detail, follow-through, and ability to meet deadlines.
• Proficiency with Microsoft Office, Outlook, iPad-based tools, and other common technology platforms.
• Ability to remain calm under pressure and maintain a professional, solutions-oriented attitude.
• Current passport and willingness to travel up to 75%, including cross-border travel between Canada and the United States.
• Must be based in British Columbia near a major airport.

Benefits:

• Annual salary range of $90,000–$135,000 CAD, depending on geography, skills, education, experience, and other qualifications.
• Comprehensive employee benefits package.
• Healthcare and other benefits available through the employer’s benefits programs.
• Remote work arrangement.
• Opportunity to work with innovative clinical technologies supporting acute and critical care.
• Significant exposure to major hospital systems and healthcare stakeholders.
• Opportunities to contribute to clinical education, quality improvement, and improved patient outcomes.
• Highly autonomous role with opportunities to develop clinical, technical, educational, and project management expertise.
• Cross-functional collaboration with clinical, sales, technical, and leadership teams.
• Extensive customer-facing experience across Canada and the United States.