This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Collections Team Manager based in the United States.
This is a high-impact leadership role focused on driving the performance and evolution of a global collections function within a fast-paced, customer-centric environment. You will lead and develop a team of collections specialists while actively contributing to complex, escalated accounts and strategic recovery efforts. The role blends hands-on execution with people leadership, requiring a strong balance of operational discipline and coaching capability. You will partner closely with Finance, Billing, Sales, and Customer Success to improve cash flow, reduce aged receivables, and strengthen customer payment experiences. In addition to day-to-day leadership, you will play a key role in identifying process gaps and implementing scalable improvements. This is an opportunity to shape team culture, elevate performance standards, and directly influence financial outcomes. The environment is collaborative, data-driven, and built for continuous improvement.
Accountabilities
Lead and develop a global collections team while ensuring strong performance, accountability, and professional growth. You will also step into complex cases and drive process improvements across the function.
- Lead, coach, and develop a team of Collections Specialists, setting clear expectations and fostering a high-performance culture
- Act as a player-coach by directly managing escalated, high-risk, or complex customer accounts when needed
- Monitor aging reports, collection KPIs, and cash flow metrics to guide team priorities and actions
- Oversee payment recovery efforts, including negotiations, payment plans, and resolution of credit balances
- Ensure accurate month-end close support, audit readiness, and adherence to internal controls and compliance standards
- Partner cross-functionally with Finance, Sales, Billing, and Customer Success to resolve payment barriers and improve outcomes
- Identify trends, root causes, and systemic issues impacting collections performance and recommend improvements
- Build dashboards, reporting tools, and scalable processes to improve visibility and efficiency
Requirements
Experienced collections leader with strong analytical, communication, and coaching skills, capable of managing both people and complex financial workflows in a fast-moving environment.
- 5+ years of B2B collections or accounts receivable experience with direct account management responsibilities
- 2+ years of people management experience, including leading distributed or global teams
- Strong understanding of collections processes, AR operations, and cash application workflows
- Proven ability to lead coaching, performance management, and team development initiatives
- Excellent negotiation, communication, and stakeholder management skills
- Strong analytical mindset with the ability to identify trends, risks, and root causes in financial data
- Experience working with ERP, collections, and reporting systems
- Ability to collaborate effectively across Finance, Sales, Customer Success, and Operations teams
Benefits
- Remote-first work environment across the United States
- Competitive base salary with performance-based incentives (where applicable)
- Comprehensive medical, dental, and vision insurance coverage
- Paid time off, flexible leave policies, and paid holidays
- 401(k) retirement plan with employer contributions
- Paid parental leave and additional family support programs
- Life insurance and disability coverage provided by the employer
- Collaborative, mission-driven culture with strong leadership support and career growth opportunities
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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