This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Compliance Operations Manager in India.
This role sits at the intersection of compliance, operations, and customer trust, ensuring that large-scale communication traffic across a global platform meets regulatory, carrier, and internal policy requirements. You will lead compliance operations focused on Know Your Customer (KYC) reviews and messaging/voice content governance, directly impacting the safety and integrity of communications worldwide. The position involves managing high-performing teams, optimizing operational workflows, and driving continuous improvement in compliance processes. You will collaborate closely with cross-functional partners including Legal, Product, Carrier Relations, and Go-To-Market teams to ensure consistent execution of compliance standards. This is a highly analytical and leadership-driven role where data, process discipline, and decision-making under pressure are critical. You will also serve as a key external-facing compliance expert with strategic partners while shaping scalable operational practices.
Accountabilities:
- Lead and manage compliance operations teams responsible for enforcing KYC standards and platform usage policies
- Oversee review and validation of KYC data and ensure messaging and voice traffic complies with regulatory and carrier requirements
- Monitor operational performance metrics and ensure teams consistently meet compliance and efficiency targets
- Build, analyze, and present compliance and operational reports using business intelligence tools such as Looker or Tableau
- Identify and implement process improvements to reduce non-compliant traffic and enhance operational efficiency
- Collaborate with cross-functional teams (Legal, Product, Carrier Relations, GTM) to resolve compliance issues and improve workflows
- Manage workload planning, escalation handling, and incident resolution to maintain service quality under pressure
- Hire, mentor, and develop team members to strengthen compliance expertise and operational capability
Requirements:
- 2+ years of experience in a team leadership or management role and 3+ years in operations within a technology-driven environment
- Strong experience with Know Your Customer (KYC) processes and compliance operations
- Proven ability to manage operational metrics, drive process improvements, and report insights to leadership
- Experience working with business intelligence tools such as Looker, Tableau, or similar platforms
- Strong project management skills with the ability to coordinate cross-functional initiatives without direct authority
- Excellent communication skills, both written and verbal, with the ability to influence stakeholders
- Ability to remain calm under pressure and manage escalations effectively
- Strong analytical thinking and ability to make decisions using data and limited information
- Familiarity with telecom ecosystems, APIs, or SQL is a plus
- Customer-centric mindset with strong organizational and prioritization skills
Benefits:
- Competitive compensation package
- Remote work flexibility within India
- Comprehensive healthcare and wellness benefits
- Paid time off, parental leave, and holiday allowances
- Retirement savings and financial planning support
- Learning and professional development opportunities
- Inclusive, global work environment with cross-functional exposure
- Employee support programs including volunteering and community initiatives
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
