This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Constituent Success Specialist based in the United States.
This role sits at the heart of constituent engagement, ensuring that every supporter interaction is handled with care, accuracy, and responsiveness. You will serve as a key point of contact for inquiries related to donations, receipts, and support services, helping create a seamless and positive experience across multiple communication channels. The position blends customer service, administrative precision, and mission-driven communication in a fast-paced, collaborative environment. You will work closely with internal teams to resolve requests efficiently and ensure service standards are consistently met. Every interaction contributes to strengthening trust and engagement with supporters. This is an opportunity to play a meaningful role in improving operational excellence while directly impacting constituent satisfaction and organizational mission delivery.
Accountabilities:
- Manage inbound constituent support requests across phone, email, and service desk channels, ensuring timely responses aligned with service level agreements and escalating complex issues when needed.
- Process and maintain accurate records for credit card donations, invoice payments, monthly giving updates, and tax acknowledgment letters or receipts.
- Update constituent communication preferences within CRM systems and support digital engagement platforms, including DIY campaign tools and online catalog inquiries.
- Respond to specialized requests such as tributes, memorials, financial aid inquiries, archived/polio-era information, and general donor support resources.
- Collaborate cross-functionally with finance, accounts receivable, marketing, and IT/help desk teams to ensure smooth resolution of constituent needs.
- Communicate mission-focused information clearly and accurately, providing thoughtful responses to frequently asked questions and supporter concerns.
- Contribute to continuous improvement efforts by identifying process gaps and supporting enhancements to the constituent experience.
Requirements:
- 1+ year of experience in customer service, donor support, or administrative support roles.
- High school diploma or equivalent required; additional education is a plus.
- Strong written and verbal communication skills with a professional and empathetic tone.
- Ability to manage multiple tasks and priorities in a fast-paced environment while maintaining accuracy.
- Demonstrated problem-solving skills and ability to deliver timely resolutions under pressure.
- Comfortable working independently while also collaborating effectively within a team setting.
- Experience using Microsoft 365 tools and CRM or similar data management systems.
Benefits:
- Competitive compensation package aligned with experience.
- Opportunity to work in a mission-driven, impact-oriented environment.
- Collaborative and supportive team culture.
- Professional growth and development opportunities.
- Exposure to cross-functional work with multiple internal departments.
- Flexible work arrangements may be available depending on role and location.
- Comprehensive benefits package may include healthcare and retirement options (details provided during the hiring process).
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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