Accountabilities

• Curate, create, maintain, and update internal clinical reference materials, including SOPs, quick reference guides, workflow documentation, and other operational resources.
• Develop educational and training content that supports onboarding, ongoing development, and consistent execution across clinical support teams.
• Deliver virtual, hybrid, or in-person training sessions for genetic counselors, genetic counselor assistants, and other clinical support professionals.
• Assess training effectiveness, identify knowledge gaps, and recommend retraining, workflow reinforcement, or other improvement opportunities.
• Support quality assurance initiatives, including audit readiness, documentation updates, and corrective and preventive actions.
• Serve as a clinical subject matter expert on cross-functional initiatives involving workflow optimization, system improvements, and operational enhancements.
• Partner with laboratory and clinical teams to ensure educational materials and workflow documentation accurately reflect current practices and operational standards.
• Support clinical process improvement initiatives designed to increase efficiency, reduce errors, improve consistency, and enable scalable operations.
• Provide education, guidance, and ongoing support to new clinical team members and trainees.
• Collaborate across clinical, laboratory, quality, and operational functions to identify workflow gaps and develop practical solutions.
• Ensure content and training activities comply with applicable policies, regulatory requirements, and relevant clinical and laboratory standards.
• Contribute to additional team and organizational initiatives as needed, adapting responsibilities as operational priorities evolve.

Requirements

• 8–10+ years of experience working in a clinical genetic testing laboratory environment.
• Master of Science or Master of Arts degree in Genetic Counseling from an ACGC-accredited program or equivalent.
• Board certification or board eligibility in Genetic Counseling through ABMGG or ABGC.
• Eligibility to work in the United States without restrictions.
• In-depth knowledge of clinical and laboratory genetics and the ability to translate complex scientific concepts into clear, practical information.
• Strong understanding of regulatory and quality standards relevant to genetic testing laboratories, including CLIA and CAP requirements.
• Excellent written and verbal communication skills, with the ability to create clear, accurate, and engaging educational materials.
• Exceptional organizational skills and attention to detail, particularly when managing clinical content, documentation, and workflow resources.
• Ability to work independently while collaborating effectively with clinical, laboratory, quality, and operational stakeholders.
• Proficiency with learning management systems, document management platforms, and standard computer applications.
• Experience developing or delivering clinical training content in a laboratory, healthcare, or operational environment is preferred.
• Experience supporting quality assurance, audit preparation, documentation updates, or corrective and preventive actions is preferred.
• Experience contributing to workflow optimization, process improvement, or cross-functional system enhancement initiatives is preferred.
• Strong problem-solving skills, adaptability, and a quality-focused mindset.

Benefits

• Remote work environment within the United States.
• Opportunity to contribute to clinical education, quality, and process improvement initiatives with meaningful operational impact.
• Collaborative environment involving clinical, laboratory, quality, and operational teams.
• Opportunities to develop and deliver professional training and educational programs.
• Exposure to cross-functional projects focused on workflow optimization, operational scalability, and system improvements.
• Professional environment supporting continuous learning and development.
• Occasional travel or onsite attendance for training, meetings, or operational needs.
• Equal opportunity workplace committed to an inclusive and diverse workforce.
• Reasonable accommodations available during the application process for qualified individuals.