This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Account Manager in United States.
This role is focused on building long-term, trusted relationships with independent retailers, ensuring their success across digital and in-store channels. The Customer Account Manager (CAM) acts as a strategic partner, understanding each retailer’s goals and providing tailored guidance to optimize their digital presence. This position combines account management, customer support, and consultative sales skills, requiring proactive communication, problem-solving, and collaboration across multiple teams. The CAM will lead client interactions, facilitate website and platform updates, and provide actionable insights that drive retailer growth. Ideal candidates thrive in fast-paced environments and are passionate about helping small businesses succeed in a competitive digital landscape.
Accountabilities:
- Manage a portfolio of retailer accounts, fostering trust, long-term partnerships, and consistent business growth
- Develop deep understanding of retailer goals and collaborate on strategies for digital and in-store success
- Guide website updates and ensure alignment with retailer brand and business objectives
- Maintain timely communication via email, phone, and scheduled check-ins to build strong client relationships
- Lead and participate in client-facing calls, webinars, and collaborative sessions with internal teams
- Conduct structured monthly reviews, tracking progress against priorities and action items
- Educate and support retailers on platform tools, features, and digital marketing best practices
- Advocate client needs internally, providing feedback to product and operations teams
- Identify opportunities to enhance retailer performance through additional tools, features, or optimizations
Requirements:
- Bachelor’s degree in Marketing, Business, or related field, or equivalent professional experience
- Minimum of 3 years’ experience in account management, project management, marketing, or client-facing roles
- Strong customer service orientation and relationship-building skills
- Knowledge of retail and e-commerce operations, with digital marketing and analytics familiarity (SEO, SEM, Google Analytics)
- Experience with website platforms such as WordPress, Shopify, or Magento is preferred
- Excellent verbal, written, and presentation skills with strong organizational abilities
- Ability to operate independently, manage multiple priorities, and adapt in a fast-paced environment
- Critical thinking, problem-solving, and judgment to make informed recommendations for clients
- Technical comfort with digital tools and Windows-based environments
Benefits:
- Competitive base salary: $45,000 – $55,000 annually
- Performance bonuses based on role and achievements
- Medical, dental, and vision coverage with low-cost options
- Employer-paid life and disability insurance, with supplemental options available
- 401(k) plan with company match and 100% vesting
- Flexible PTO, paid holidays, and paid parental leave
- Remote work opportunity across the United States
- Business casual work environment with professional development support
- Employee discount programs on electronics, health & wellness, travel, and more
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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