This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Experience Operations in United States.
This role offers the opportunity to drive operational excellence and strategic initiatives across a fast-growing customer experience organization. You will serve as a central hub for programs, systems, and performance insights, ensuring teams are enabled, processes are scalable, and operational metrics are transparent. Acting as both a program manager and chief of staff for CX leadership, you will influence cross-functional projects, improve workflows, and leverage technology and automation to enhance efficiency. The ideal candidate thrives in a dynamic environment, balancing execution with strategic thinking, and is passionate about creating seamless experiences for both teams and customers.
Accountabilities
- Lead and manage strategic CX initiatives from concept to execution, ensuring milestones, risks, and outcomes are clearly tracked
- Serve as program manager for cross-functional CX projects, coordinating teams and stakeholders effectively
- Design, deliver, and maintain onboarding and ongoing training programs for CX teams
- Build and maintain documentation, playbooks, dashboards, and reporting frameworks to improve operational visibility and consistency
- Own and optimize CX operational systems and workflows across tools such as Salesforce, Jira, and Confluence
- Identify opportunities to automate processes and reporting, enhancing efficiency, data quality, and team productivity
- Act as chief of staff to CX leadership, supporting strategy execution, metric tracking, performance reporting, and executive presentations
- Centralize operational issues, risks, and blockers, ensuring visibility, ownership, and resolution
Requirements
- 6–8 years of experience in Customer Operations, Program Management, Business Operations, or related roles in B2B technology environments
- Proven experience managing cross-functional initiatives and operational programs
- Strong proficiency with Salesforce, Jira, Confluence, or similar tools
- Demonstrated ability to design, implement, and scale processes in a growing organization
- Analytical mindset with experience defining, tracking, and reporting operational metrics
- Excellent communication, presentation, and stakeholder management skills
- Basic technical understanding for automation, APIs, scripts, or workflow tools
- Familiarity with supporting Customer Success, Professional Services, or Support teams
- Experience leveraging AI tools for documentation, reporting, and workflow optimization is a plus
Benefits
- Competitive total compensation: $140,000–$160,000 USD OTE
- Comprehensive health, dental, and vision coverage
- Flexible work arrangements, including fully remote options
- Professional growth opportunities, mentorship, and cross-functional exposure
- Inclusive and collaborative work culture with focus on operational excellence
- Paid time off, parental leave, and wellness programs
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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