This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Account Manager in Switzerland.
This role offers an exciting opportunity to manage and grow strategic customer accounts across multiple regions, ensuring they achieve maximum value from software solutions. You will act as the main point of contact for your portfolio, driving adoption, renewals, and expansion while building long-term trusted relationships. The position requires a balance of commercial acumen, problem-solving, and customer advocacy, collaborating closely with cross-functional teams to improve customer experience and outcomes. You will operate in a dynamic, remote-first environment where strategic thinking and proactive communication are key. Success in this role will directly contribute to customer satisfaction, retention, and business growth. This is ideal for someone who thrives on building strong relationships and driving measurable impact in a B2B SaaS environment.
Accountabilities:
- Serve as the primary Customer Success contact for a portfolio of strategic accounts.
- Conduct quarterly business reviews, health checks, and value reporting to ensure customer satisfaction.
- Drive adoption of new features, modules, analytics, and optimization tools.
- Own renewal cycles end-to-end, including proposal creation, negotiation, and accurate forecasting.
- Identify upsell and expansion opportunities across modules, production lines, or support tiers.
- Collaborate with Support, Delivery, Product, and Sales teams to resolve issues and enhance customer experience.
- Maintain CRM accuracy and provide monthly updates on account health, renewal risk, and customer sentiment.
- Proactively highlight churn risks, blockers, and opportunities for improvement.
Requirements:
- 3–5+ years in Customer Success, Account Management, or similar client-facing commercial roles.
- Experience negotiating renewals, commercial contracts, or upsells in a B2B environment.
- Strong communication skills with operational leaders, plant managers, and C-level stakeholders.
- Analytical mindset with the ability to discuss ROI and efficiency outcomes.
- Ability to manage multiple complex enterprise accounts simultaneously.
- Familiarity with SaaS solutions, preferably in manufacturing or industrial sectors.
- Proactive ownership of customer outcomes with strong commercial and negotiation skills.
- Fluent in English; additional language skills such as German, Spanish, or French are advantageous.
- Nice to have: knowledge of non-woven, paper, packaging, or industrial manufacturing workflows and technical understanding of production data or scheduling tools.
Benefits:
- Competitive salary with bonus, aligned to local market benchmarks.
- Remote-first work environment with flexibility in working hours.
- Professional development and learning opportunities within a global organization.
- Collaboration with skilled and diverse colleagues across multiple regions.
- Access to training, onboarding resources, and customer success tools to support career growth.
- Inclusive, diverse, and supportive company culture.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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