This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in Europe.
We are seeking a proactive Customer Success Manager to support and grow enterprise accounts across Europe, ensuring customers achieve measurable value from a cutting-edge AI-enabled platform. This role blends strategic oversight with hands-on execution, working closely with procurement and supply chain leaders to drive adoption, retention, and expansion. You will partner cross-functionally to advocate for customer needs, optimize onboarding, and translate platform usage into tangible business outcomes. The position offers a high degree of autonomy, direct impact on enterprise client success, and opportunities to shape scalable processes within a fast-growing, innovative environment. Fluency in English is essential, and experience with multi-stakeholder organizations will be key to driving results.
Accountabilities:
- Own a portfolio of enterprise customers, leading onboarding, adoption, retention, and expansion to deliver measurable business impact.
- Build trusted relationships with key stakeholders, aligning teams around execution and successful platform adoption.
- Translate platform usage into quantifiable outcomes, including cost savings, risk reduction, and supply chain efficiency.
- Develop and refine scalable operating models, playbooks, and customer-facing materials to accelerate adoption and strengthen execution.
- Collaborate with Sales, Product, and Engineering teams to resolve issues, advocate for customer priorities, and enhance the product experience.
- Drive initiatives that support long-term customer success, including value realization programs and change management in complex organizations.
Requirements:
- 5–10 years of professional experience, with 3–5+ years managing enterprise SaaS accounts.
- Proven success in onboarding, driving adoption, managing renewals, and delivering measurable business outcomes.
- Strong stakeholder management skills, comfortable leading multi-stakeholder organizations and complex customer initiatives.
- English fluency required; German business proficiency preferred for DACH region accounts.
- Experience in Chemicals, Manufacturing, or Supply Chain/Procurement industries is highly desirable.
- Demonstrated problem-solving skills, high initiative, and ability to operate effectively in a fast-paced, high-growth environment.
- Strong analytical mindset with the ability to translate data into actionable customer insights.
- Experience in defining processes, playbooks, and frameworks for enterprise-scale SaaS adoption.
Benefits:
- Competitive salary determined based on experience, qualifications, and market benchmarks.
- Remote work flexibility across Europe, with preference for candidates in the DACH region.
- Opportunity to shape the Customer Success function and its operating model.
- Exposure to innovative AI-driven SaaS technology transforming enterprise sourcing.
- Career growth in a high-performance, entrepreneurial environment with rapid skill development.
- Collaborative, inclusive culture with a focus on impact and accountability.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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