This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this crucial role, you will manage post-sales customer relationships, ensuring that utility partners experience long-term value from our solutions. Your expertise will bridge the gap between partners and internal teams, driving customer engagement and product adoption. With a profound background in the utility industry, you will influence product enhancements and promote technological advancements that meet customer needs. Your proactive approach will ensure a thriving customer environment and contribute significantly to our partner's success.
Accountabilities
- Own the end-to-end post sale customer experience and serve as the primary point of contact for customers and partners.
- Proactively identify and close expansion opportunities using product adoption and customer outcomes.
- Drive customer engagement within the platform to ensure ongoing ROI and long-term retention.
- Advocate for customer needs to influence product development.
- Identify at-risk customers and lead initiatives to help them achieve their desired outcomes.
- Organize training sessions and enable customers to maximize their experience with the platform.
Requirements
- 10+ years of experience in a SaaS Customer Success role.
- Experience in the technology sector, particularly with AI or utilities.
- Excellent verbal and written communication skills for articulating technical concepts.
- Basic understanding of AI technology and applications in the electric utility industry.
- Strong problem-solving skills and ability to provide tailored solutions.
- Self-motivated and goal-oriented with a proven track record in exceeding targets.
- Ability to work collaboratively and foster a positive team environment.
Benefits
- Opportunity to work with a talented and passionate team.
- Dynamic and innovative technology environment.
- Remote work flexibility.
- Competitive salary and performance-based incentives.
- Professional development opportunities.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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