This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Technical Support in United States.
As a Customer Technical Support specialist, you will provide essential technical assistance to clients, ensuring smooth operation and satisfaction with software and hardware products. You will manage support requests, troubleshoot complex technical issues, and collaborate with internal teams to deliver timely resolutions. This role requires hands-on experience in server setup, software installation, database configuration, and security implementation. You will act as an escalation point for technical issues and mentor junior support staff. By maintaining accurate documentation and monitoring customer interactions, you will directly contribute to positive customer experiences and operational excellence. The position operates in a dynamic, collaborative, and customer-focused environment.
Accountabilities:
- Monitor and manage support tickets through CRM systems
- Respond to technical support calls and prioritize work based on issue severity
- Troubleshoot software, hardware, server, and database issues and provide timely resolutions
- Stage, install, configure, and maintain systems, including databases, servers, and software products
- Implement security measures and manage hardware lifecycle, including shipping and decommissioning
- Participate in disaster recovery testing and operational exercises
- Mentor and train junior technical support staff
- Ensure customer satisfaction through accurate and effective resolution of technical issues
Requirements:
- Technical education or equivalent experience from college or trade school
- Minimum 2 years of experience in technical support handling both software and hardware issues
- Proficiency with Microsoft Active Directory
- Experience with ticketing software and CRM systems
- General SQL knowledge and technical troubleshooting skills
- Strong analytical, reasoning, and administrative abilities
- Excellent verbal and written communication skills
- Ability to manage tasks independently and work collaboratively in a team environment
Benefits:
- Competitive salary and potential incentive awards based on performance
- Comprehensive health, dental, and vision coverage
- Flexible remote or hybrid work environment
- Retirement and financial wellness programs
- Professional development and training opportunities
- Inclusive and supportive company culture
- Paid time off and wellness initiatives
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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