Enterprise Account Manager

Role Purpose:

Enterprise Account Managers ensure our largest customers maximize the value of using Jumio’s ID Verification products – helping them to eliminate identity fraud and onboard customers quickly and securely. There is also a significant commercial emphasis on achieving substantial revenue growth within these accounts by identifying new areas and use cases for our market-leading products.

Role Value:

Enterprise Account Managers are responsible for a major portion of Jumio’s revenue and play a critical role in managing our highest-value accounts. Balancing customer satisfaction with commercial objectives, this role directly impacts our revenue, customer retention, and EBITDA growth.

Example Responsibilities:

• Leading the overall long-term strategy and relationships across the assigned enterprise account portfolio.
• Achieving significant financial targets and growth across a range of large accounts in various industries.
• Work with management to define account strategies and identify opportunities for business expansion.
• Interact with clients to ensure high levels of customer satisfaction through a consultative approach.
• Develop and execute comprehensive account plans, consistently meeting and exceeding targets.
• Articulate compelling value propositions about Jumio’s services to drive client engagement and satisfaction.
• Work cross-functionally with Solution Engineering, Marketing, and Finance teams to maximize account growth and service excellence.
• Draft and present detailed business reports, providing insights and updates on account performance.
• Provide valuable feedback to Product and Marketing teams to continuously enhance our products and the value delivered to clients.

Experience and Qualifications:

• 8+ years experience as a SaaS Account Manager with a proven track record of managing key accounts and achieving revenue targets.
• Experience within the identity verification sector is a benefit.
• Strong retention and growth success within multi-million dollar accounts
• Positive attitude, team-oriented, and a self-starter who can work independently and collaboratively to achieve account goals and contribute to the organization’s success.
• Proven experience in managing high-value enterprise accounts with a focus on land and expand motions.
• Evidence to show ability to build deep relationships across existing an new use cases on a Global scale.
• Experience with Salesforce or similar CRM tools for managing accounts and tracking performance.
• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and effectively.
• AI proficient.
• Professional, ambitious, determined, and results-oriented mindset.

Compensation:

• The hiring range for this position is from $133,801 - $161,746. This represents the base salary, based on Jumio’s US national salary band for the role. Geographical adjustment is applied for tier 1 locations and more may be available based on your skills and experience.
• This position also qualifies for uncapped sales commission.
• Excellent benefits including medical and dental insurance health and wellness, peer recognition, flexible time off, and 401K match are also provided for all US employees.