Deal Desk Analyst - Mexico

Responsibilities :

Manage renewals within working hours, and assist with Deal Structuring, Quoting and Pricing, Special Terms, Auditing Deals, Exception Approvals Management, and working closely with the Billing and Account Management team

Track, Manage, and Execute renewals across the Americas

Assist with customer retention efforts alongside the Account Management and Account Services team

Partner and collaborate with cross-functional teams including Sales, Finance, Accounting, Billing, Operations and Legal to review and prepare approval requests for non-standard deal elements and critical processes

Anticipate Customer Revenue teams' business needs through regular participation in pipeline reviews and forecast calls

Communicate effectively with internal stakeholders including Account Managers and Sales Management

Approve/Reject/Escalate proposals based on thorough analysis and business judgment

Opportunistically support strategic insights for the Customer Revenue team by surfacing customer expansion opportunity and risk through data

What You Should Have:

3+ years Deal Desk, Renewals, Legal, Contract Management, Sales Operations, Finance experience, preferably within a SaaS environment.

Excellent understanding and ability to either drive or facilitate required optimization in Salesforce 

Excellent understanding of subscription-based pricing, professional services, support fees 

Strong understanding of revenue recognition considerations required.

Strong financial modeling and analysis skills; program and project management skills required.

Excellent written and verbal communication skills; Must be comfortable presenting business cases and complex pricing proposals to senior executives.

Experience with Salesforce.com and CPQ quoting and exception approval workflow systems.

Highly skilled in being the primary orchestration point for deal construction and deal governance across many cross-functional segments

Excellent comprehension of detailed pricing models and strategies

Sound decision-making and strategic planning skills to recommend the best course of action for complex pricing situations

Critical thinking and change management skills within dynamic organizations

Ability to prioritize and work in high volume environment

Ability to work well with cross functional teams (Sales, Finance, Accounting, Billing, Operations and Legal) and influence as well as build relationships with these teams.

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