HR Generalist - Mexico
Jumpcloud·about 2 months ago
About JumpCloud®
JumpCloud is Intelligent, Secure IT.
About the Role
The HR Generalist will support the HR Business Partners within our US and LATAM regions by being the first point of contact for employee relations concerns, coordinating HRBP-led programs and projects, supporting performance and engagement cycles, and providing data and reporting insights. This role strengthens HRBP capacity by ensuring consistent employee support and high-quality execution across teams.
What You'll be Doing:
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Review information in-take from the HRBP Agent (AI agent for performance management)
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Partner with leaders to ensure HRBP Agent guidance is followed, accurate, and following regional legal considerations
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Escalate complex cases to the HRBP
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Support follow-up actions, manager communication, and closure tracking
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Maintain confidentiality and ensure timely responsiveness
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Support performance management cycles, goal setting, and review coordination
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Assist in compensation cycle preparation and data consolidation
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Coordinate engagement initiatives, surveys, and action plans
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Contribute to global culture-building, and HR projects & programs
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Manage internal team transfers from start to finish, including documentation and handoffs
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Support onboarding experience alongside TA & HR Ops
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Coordinate with hiring managers for role readiness, buddy assignment, and team integration
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Conduct new hire check-ins and pulse-feedback collection
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Conduct exit interviews for roles as needed based on role level, impact to the org on the employee leaving, etc.
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Track headcount, hiring, and attrition trends using the Global Workforce Intelligence dashboard to align with location strategies
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Prepare quarterly HR dashboards for business reviews, using data to highlight key patterns, tell compelling stories, and deliver actionable recommendations to HRBPs
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Review employee exit data to extract trends, deliver insights, and recommend strategies to improve retention
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Partner with HR Ops to ensure HRIS accuracy for org charts, reporting lines, promotions, and department codes across assigned business units
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Develop understanding of Business org structure, roles, leveling, and skill frameworks
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Participate in workforce discussions and project meetings as required
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Support HRBP with data, documentation, and insights related to teams
Employee Relations
HRBP Projects & Program Execution
Onboarding and Offboarding Coordination (Non-ops)
Data, Reporting & Insights
Business Exposure
What We're Looking for:
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3 years of experience in HR coordination or people programs
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Strong communication, stakeholder management, and follow-through
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High attention to detail with the ability to handle confidential information
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Ability to work independently and manage multiple priorities
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Interest in developing HRBP skills and learning the engineering business
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Preferably someone with experience of multiple geographies
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Understanding how different areas of the business operate i.e. GTM / Engineering / Corporate etc. and adapting approach to your stakeholders
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Advanced Excel/Google Sheets skills and experience working with HRIS data and interest in AI development
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Experience supporting remote-first teams across multiple regions
#LI-MH1
Market context
Measured from remote postings we have tracked ourselves — not self-reported survey data.
What Mid Level Human Resources roles in Americas pay
- 25th
- $73k
- Median
- $98k
- 75th
- $125k
Based on 761 comparable postings with disclosed salaries, last 12 months.
How Jumpcloud is hiring
- Last 90 days
- 40 roles
- Total tracked
- 149
- Hiring across
- 11 job families
Tracked since January 2025.