Startup Customer Success Manager - Americas
•Ashby· 8h
🎧 Support⏰ Full-time🎯 Lead / Principal💰 $80k-120k🇺🇸 San Francisco, USA
8h ago
Justworks·about 14 hours ago
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
If this sounds like you, you’ll fit right in.
You are a strategic leader and a foundational architect of Justworks’ international service model. You have a proven track record of driving outcomes in high-growth, complex environments. You thrive at the intersection of consultative expertise and operational excellence, with a passion for building multi-functional teams that scale. You are a leader who enjoys simplifying the complex, advocating for the customer, and partnering with executive stakeholders to influence the global product roadmap. You embody the Justworks COGIS values, using grit and integrity to navigate the nuances of international expansion while fostering a culture of camaraderie and openness.
As Manager, International Customer Success, you are responsible for the strategic oversight and daily operations of Justworks’ international service organization supporting our Employer of Record (EOR) solution. You own the end-to-end service strategy for international customers by leading a multi-functional organization comprised of two distinct specialized units:
You are responsible for the strategic integration of international service functions into the broader Justworks ecosystem. You serve as the primary bridge between international customers and internal stakeholders (Product, Legal, Sales, and Ops), ensuring that our service model scales globally for our product while maintaining industry-leading standards.
What You Will Work On
As a Manager, International Customer Success International how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:
Consultative - Takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
Taking responsibility - Being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
Adaptability - The ability to adjust your approach or actions in response to changes in your internal and external environment.
Solution-oriented - Identifies the source of a question or challenge and provides the right, or a better, way of doing things.Curious - The innate desire to learn, grow and understand.
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at [email protected]. Your comfort and success matter to us, and we're here to ensure an inclusive experience.