HR Operations #1508

Our client leads a dynamic hospitality enterprise with a distinctive mix of boutique lodging properties, culinary destinations, nightlife venues, and entertainment spaces across multiple states. From midday festivities to vibrant weekend gatherings by the pool, they design exceptional experiences while cultivating welcoming, inclusive atmospheres where team members and guests alike are valued and celebrated.

Role Overview

Become the HR Operations for a fast-growing, inclusive hospitality organization and play a key role in establishing HR systems and processes during an exciting expansion period. This high-visibility position partners directly with the VP of HR to support operations across a geographically diverse hospitality portfolio that includes boutique accommodations, restaurants, bars, clubs, and event venues.

As part of a compact HR team managing over 500 staff members across different states and time zones, you'll enjoy considerable autonomy and the opportunity to make a real difference by creating HR structures and processes in a fast-moving, values-centered company.

Core Responsibilities

Culture & Engagement

• Facilitate programs and events that build stronger connections and teamwork among staff
• Drive efforts to boost team member satisfaction and involvement across distributed and in-person workforces

Talent Acquisition & Onboarding

• Manage and facilitate new hire orientation processes
• Guide recruitment efforts from candidate sourcing to final hiring decisions
• Collaborate with department heads to determine hiring needs and craft role specifications

Benefits & Leave Administration

• Facilitate benefit enrollment activities and support payroll functions
• Process and manage various leave requests (FMLA, ADA, Workers' Comp)
• Act as the go-to resource for staff questions regarding benefit offerings and troubleshoot concerns

HR Operations & Compliance

• Propose and execute policy revisions to maintain regulatory adherence
• Oversee seasonal workforce visa programs including J1 and H2B processing
• Monitor and apply evolving employment regulations at federal, state, and municipal levels (particularly NY and CA)
• Keep personnel files, documentation, and records organized and compliant
• Deliver practical HR support to operational teams in multiple states while ensuring uniform policy execution

Employee Relations

• Assess termination decisions and advise on corrective action protocols
• Address workplace concerns and clarify organizational policies
• Support supervisors with coaching, performance improvement, and staff development efforts
• Lead sensitive workplace inquiries with professionalism and impartiality

Systems Implementation & Process Improvement

• Create sustainable HR structures to accommodate organizational expansion
• Enhance HR workflows to boost responsiveness and communication effectiveness
• Establish and document policies and standard procedures ahead of peak seasons
• Support rollout and enhancement of ADP Workforce Now platform across HR activities

Requirements

• Excels in remote settings - highly autonomous, well-organized, and effective when working independently
• Demonstrated capability in performance management including analytics, evaluations, and growth planning
• Proven track record conducting objective, comprehensive workplace inquiries
• Hands-on experience with J1 and H2B visa procedures
• Bilingual proficiency in English and Spanish (both written and verbal) - essential for supporting our diverse team
• Background managing HR across multiple states with solid understanding of New York and California employment regulations
• Prior experience in hospitality settings (restaurants, bars, entertainment venues)
• Minimum 5 years comprehensive HR experience covering employee relations, regulatory compliance, and policy management
• Competency with Microsoft Office applications and human resources information systems
• Bachelor's degree in Human Resources, Business Administration, or related discipline preferred (or comparable professional experience)

Strongly Preferred:

• Background in startup or rapidly scaling organizational environments
• Working knowledge of payroll operations
• Familiarity with ADP Workforce Now platform

Benefits

Compensation & Benefits

• Cell phone/internet monthly allowance
• Performance-based bonus potential (tied to key metrics)
• Paid time off
• Retirement plan access after one year of employment
• Annual compensation: $75,000 - $90,000 (commensurate with qualifications)

Work Environment:

• Team-oriented culture
• Independent work structure with routine touchpoints and group meetings
• Standard schedule 9am-5pm with flexibility for different time zones as needed
• 100% remote role

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.

Privacy and Pay Equity:

• California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com.
• Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
• Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

• Rhode Island: We do not request or require salary history from applicants.
• Connecticut: We provide wage range information upon request or before discussing compensation.
• New Jersey: We do not inquire about salary history unless voluntarily disclosed.

Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.

Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.