Director, Enterprise AI Operations
•Forbes· 20h
🏷️ Data Science⏰ Full-time👔 Executive💰 $180k-195k🇺🇸 USA
20h ago
Kin·about 22 hours ago
Own Kin’s eastern region pricing strategy, lead a team of state managers, and drive the data and risk decisions that keep our portfolio growing profitably.
Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it hardest. We start with smarter homeowners insurance and expand to everything homeowners need to thrive.
Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most.
Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 14 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including:
Built In Chicago’s Best Places to Work, Midsize Companies (2021-2026)
Forbes’ America’s Best Startup Employers (2026)
Inc. 5000 Fastest-Growing Private Companies
Forbes’ Fintech 50 (2023-2026)
Great Places to Work Certified (2024-2026)
Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We’re excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we’re building, visit kin.com and see how we work.
We’re looking for a Pricing & Risk Director to own the strategic direction of Kin’s eastern region — leading a team of state managers and setting the pricing and risk frameworks that drive sustainable, profitable growth across our most complex markets.
This role exists at a pivotal moment. As Kin continues to expand into new states and deepen its presence in high-risk markets, we need a director who can move with speed and precision — someone who brings both the analytical depth to make smart pricing decisions and the leadership presence to align teams, influence executives, and navigate a demanding regulatory environment. You’ll need the ability to synthesize ambiguous, multi-variable situations into clear strategic direction — not just execute established frameworks but build new ones as conditions evolve. If you’re energized by high-stakes problems, thrive in data-rich environments, and want to build something that actually matters for homeowners, this is the role for you.
Own end-to-end P&L for the eastern region, driving rate strategy, loss ratio targets, and expense management to deliver sustainable profitability
Lead, develop, and set clear performance expectations for a team of two state managers, ensuring consistent, high-quality execution across the region
Define and continuously refine pricing strategies and risk frameworks for eastern states, translating complex data into actionable decisions that strengthen competitive positioning
Present pricing and risk insights to executive leadership and regulatory bodies, clearly articulating trade-offs and strategic recommendations with confidence
Build and maintain regional dashboards and risk KPIs that give leadership real-time visibility into portfolio performance
Own regulatory modeling and compliance strategy for the eastern region, proactively navigating evolving requirements to protect market access
Apply AI and data tools to surface emerging risk patterns, improve pricing accuracy, and sharpen the team’s analytical output
Drive a continuous state optimization discipline across the eastern region — treating profitability, growth, and competitive positioning as always-in-progress workstreams rather than periodic initiatives
Lead cross-functional problem solving on complex regional challenges, bringing together pricing, actuarial, product, and operations to drive aligned outcomes
In your first 6–12 months at Kin, success is less about checking boxes and more about the impact you create. You’ll use your skills and judgment to take ownership of meaningful work, improve how we operate, and help move Kin’s mission forward. Along the way, you’ll deliver outcomes that make a real difference for both Kinfolk and the homeowners we serve.
By the end of your first year, you should feel confident in your role, trusted as an owner, and proud of the progress you’ve helped make.
The eastern region has a clear, well-understood pricing and risk roadmap that the team and executive stakeholders are aligned on and actively executing against
State managers are operating with greater clarity, accountability, and independence — spending less time on escalations and more time driving results in their markets
Executive leadership is relying on eastern region data and insights to inform high-stakes business decisions with confidence
Regulatory interactions in eastern states are proactive, well-supported, and no longer reactive — reducing risk and strengthening Kin’s standing in key markets
10+ years of pricing, risk, actuarial, or advanced analytics experience, with at least 7 years carrying direct P&L or regional business ownership
Proven track record leading a pricing, risk, or analytics function with full accountability for strategy, team performance, and business outcomes
Experience managing state- or regional-level budgets and headcount, with a demonstrated ability to hit financial targets
Deep expertise building and interpreting executive dashboards, risk KPIs, and performance reporting that inform real decisions — not just reporting
Demonstrated ability to navigate complex, multi-state regulatory environments and translate compliance requirements into actionable strategy
Comfort using AI and data tools to enhance analytical workflows, identify risk patterns, and inform pricing decisions — you don’t need to build the models, but you know how to use what’s in front of you
Strong presence with executive leadership and external stakeholders — you can translate complex trade-offs into clear, confident narratives
Demonstrated ability to triage competing priorities across a complex portfolio, making clear calls on where to focus team resources for maximum impact
Comfortable operating in a fast-moving, evolving environment where priorities shift and the ability to adapt quickly is as important as technical depth
Track record of developing direct reports and building a team culture rooted in accountability, curiosity, and continuous improvement
We believe a great hiring experience should be clear, respectful, and human. We will accept applications for this position until August 17th, 2025. While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin’s in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. Rest assured, real people make real decisions.
The hiring process and timeline for each role will vary, depending on the position. However, here are some things you can expect from us:
Prompt updates and feedback following interviews
Interviews with recruiters, hiring managers, and members of teams
Skills assessment relevant to the position, if applicable
Genuine, thoughtful human interaction at every step
We offer a comprehensive, competitive benefits program, allowing you to choose the benefits that are best for you and your family, starting on the first day of the month following your start date.
Core Benefits
Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
401(k) with company match up to 4% of eligible earnings
Multiple medical plan options, plus dental and vision coverage
Company-funded HSA contributions (based on medical plan selection)
Company-paid life insurance and short-term disability
Health & Wellbeing
A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
Access to mental health support and confidential counseling resources
Flexible PTO for exempt employees (most employees take 15–20 days per year), plus 8 company-observed holidays
Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
Growth & Development
Career mobility and internal growth opportunities across the organization
Professional development budgets for certifications, conferences, and learning available, subject to management approval
We don’t just hire for skills. We hire for alignment. Kinfolk bring diverse perspectives, but we’re united by a shared set of values that shape how we work and how we show up for each other and our customers.
Run through walls, together - Every one of us is responsible for creating the culture we want to work in. High performance. Low drama. Always respectful. We assume the best in each other and challenge ideas, not intentions. We show up, work hard, and play to each other's strengths — because that’s how great teams win.
Raise the bar. Drop the ego - Attitudes are contagious. Every one of us is responsible for creating the culture we want to work in. High performance. Low drama. Always respectful. Like professional sports teams, we win by working in sync. We show up, work hard, and play to each other’s strengths.
Act like an owner - We are owners, fully accountable for achieving Kin’s mission. That requires positive, proactive, big-picture thinking well beyond our job descriptions. Ask questions, Take ownership. Do the right thing, even when it‘s hard. Because when Kin thrives, so do you. And so do our customers.
Operate lean. Deliver more - We build efficiency into everything we do. Each dollar we save gets reinvested to deliver more to our customers: better pricing, more products, and new innovations. We work smarter by relentlessly prioritizing and using technology, including AI, to multiply our impact. Lean is about focus, not deprivation. Lean isn't a limitation — it's our competitive advantage.
Keep asking ‘What if?’ - We value curiosity. To make insurance better for our customers, we experiment. We embrace insights. And we base decisions on data rather than assumptions. We see setbacks as opportunities for growth and are always learning and improving. Both individually and as a company.
We are a remote-first company with offices in Chicago, IL and St. Petersburg, FL where teams can come together for collaboration.
For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.
For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.
For remote technical positions located in Canada, we are only able to hire individuals who reside in Ontario. Applicants must be able to live and work full-time in Ontario to be considered.
State locations and specifics are subject to change as our hiring requirements shift.
Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact us by sending an email to [email protected]