Senior Product Manager, Provider Experiences
•HsHybrid· 3h
📦 Product⏰ Full-time⭐ Senior💰 $156k-190k🇺🇸 New York, USA
3h ago
Kraken.Com·15 days ago
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
Before you apply, we encourage you to explore our culture page to understand what drives us and how we work.
Payward Services is an enterprise infrastructure platform that enables companies to seamlessly integrate trading, payments, funding, and digital asset services through a single unified system. It provides coordinated liquidity, custody, compliance, risk management, and settlement capabilities, reducing operational complexity for fintechs, banks, brokerages, and payment providers.
Within Payward Services, Trading-as-a-Service is the product line that powers trading inside partner apps. We help fintechs, banks, brokerages, and platforms offer their users digital asset trading — spot, derivatives, tokenized equities, recurring buys, limit orders — without building exchange infrastructure from scratch. The partner owns the front end and the brand; we run execution, liquidity, and market connectivity underneath, exposed through modular APIs that go live in weeks, not quarters.
We're hiring a Senior PM to drive Trading-as-a-Service. Reporting to the Trading GM, this is a hands-on, builder-first, API-first role. You'll shape what we build, define how partners integrate it, and work directly with clients to make sure the product holds up in real-world deployments. You won't carry a sales quota — but the products you ship directly drive Payward Services revenue.
Own the roadmap and execution across the Trade surfaces — Convert & Trade, PTL-as-a-Service (custodial and non-custodial), Orderbook/CLOB API, Recurring Buys, Limit Orders, and PTL + xStocks (tokenized equities) — and lead the full lifecycle from discovery through build, launch, and iteration
Work directly with partners (fintechs, banks, brokerages, platforms) to understand integration requirements, unblock deployments, and ensure product-market fit
Drive product decisions on trading UX patterns, API design, custody models, and compliance workflows for B2B2C use cases
Treat the API as the product: design the REST/WebSocket surfaces, auth, webhooks, SDKs, and docs that determine whether a partner integrates in weeks or stalls
Make the hard product calls on execution models (RFQ/internalized-spread vs. CLOB maker-taker), custody models (custodial vs. non-custodial), account structures (omnibus vs. fully-disclosed, master/sub-account settlement), and the compliance workflows around them
Own the metrics that matter: partner integration velocity, trading volume, assets on platform (AOP), end-user activation, and revenue impact
Collaborate with the Derivatives team on jointly-owned crypto derivatives capabilities
Partner with Sales and BD on strategic deals — demos, technical scoping, custom integration planning
6+ years of product management experience, with meaningful time building B2B2C infrastructure — ideally platforms that help companies add trading, brokerage, or financial services to their own apps
B2B / developer-facing API product experience - You've owned API products that external partners build against, and you understand what makes integration fast or painful: API design, auth, webhooks, sandbox environments, SDKs, multi-tenant architecture, onboarding friction. Alternatively: deep trading/exchange product experience and the appetite to grind into the B2B API problem
Hands-on experience with trading platforms or exchange infrastructure — order types, execution models, custody, settlement — and what it takes to ship trading products at scale (exchange, brokerage, or trading-infra background strongly preferred)
Technical fluency: you hold your own in architecture discussions, make informed build/buy tradeoffs, and challenge engineering when needed
Experience in regulated financial services, operating within compliance and licensing constraints across multiple jurisdictions
Strong product sense with commercial awareness — you lead with product but understand how roadmap choices drive revenue, without needing a quota to motivate you
Comfort in ambiguity: you move fast, decide with imperfect information, and adapt as the business scales
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
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