Customer Success Engineer
•Edia· 1d
🎧 Support⏰ Full-time📈 Mid Level💰 $100k-150k🇺🇸 USA
1d ago
Lenusehealth·1 day ago
Lenus is looking for a Support Engineer
Could you see yourself thriving in a dynamic global culture, working on big and innovative projects that propel the Lenus brand toward an impactful vision of making the world a happier and healthier place? Then this could be the dream job you've been looking for.
Who are we looking for?
We’re searching for YOU, who is an original problem-solver with an inquisitive nature. You want to not only solve problems but also find the root cause to prevent them from happening again. Apart from being a troubleshooter, you enjoy taking a customer-focused approach, working with people, and being sincerely dedicated to helping others. You are keen on taking ownership and responsibility, have a ‘Can-Do’ mindset and are eager to learn new things. You also don't mind initiating conversations with others and like to take on challenges.
Within the Lenus product organization, you will thrive as the "voice of customers," bringing light to feature requests, client challenges, and common problem solutions. As a result, we anticipate you taking the lead in providing product teams with insights and feedback that will enhance the coach or client experience.
Key Responsibilities
Qualifications
We value diverse experiences and backgrounds. While not all qualifications are mandatory, the ideal candidate should possess:
We encourage you to apply even if you don't tick all the boxes!
The Team
You’ll be joining our Support Engineering colleagues who are mainly located in our Copenhagen and New York offices. As part of the Support Engineering team, you'll work closely with Engineers, Commercial, Finance and Legal teams. This role is remote but requires close working relationships with colleagues located in our New York, California, Miami, Toronto and Copenhagen offices. .
We pride ourselves on a culture of strong ownership, collaboration, and open feedback - where the best idea wins, no matter where it comes from. As Support Engineers, we’re very close to our Product Engineering teams, helping them move fast and confidently while ensuring a great experience for our customers.
We stay connected through regular team meetings, chat messages, and cross-team sharing, while also leaving plenty of room for focused, independent work.
Perks
We'll be going through applications frequently, so if this sounds like a great opportunity for you, hit apply and our Talent Acquisition Team will go through it and be in touch with you!
About Lenus
Lenus was founded in Denmark by Bertram Thorslund, in 2016. We are a health technology company that empowers health coaches to scale their businesses through the use of pioneering technology and our in-house business, health, and innovation expertise.
We’re inspiring a new generation of health coaches. People who have the power to move not only bodies but minds too. We are at the forefront of an industry under rapid transformation and our strategic innovations pave the path for the change we want to see. Happier and healthier people.
In 2021, Lenus received the largest series A funding round in Denmark’s history. Since then the company has grown from 5 to over 350 employees and today, Lenus is headquartered in Copenhagen, with offices in New York, London, Aarhus, Amsterdam, Stockholm, Berlin, Hamburg, Madrid, Helsinki, Oslo, Toronto, Miami, Southern California & beyond.
At Lenus, we value diverse perspectives and experiences. Even if you don’t meet every qualification, we encourage you to apply. Your unique skills and background could be just what we need to make a difference together.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
We care about your privacy, personal data and information at Lenus.
For specific details on how your personal data and information is processed by Lenus during any recruitment process, please see our privacy policy.
Specific to EU applicants:
Lenus will treat all personal information collected during the recruitment process with the utmost confidentiality and in line with current data protection legislation. We rely on the lawful basis of Art. 6 (1) (b) of the GDPR to process the information provided by you in the recruitment process.
Specific to California applicants:
Lenus will treat all personal information collected during the recruitment process with the utmost confidentiality and in line with current data protection legislation.