At Liaison, we’ve helped higher education institutions build better, more diverse classes for three decades. You may recognize us as the company behind the Centralized Application Service (CAS), Enrollment Marketing services and platform (EMP), SlideRoom, Time2Track, TargetX (CRM) and Othot.
Everything we do is focused on taking that proven success and expanding its scope and scale. Over 31,000 programs on more than 1,000 campuses see us as a forward-thinking partner integral to meeting their total enrollment goals — and we’re building the data- and mission-driven team that will reinforce our role for decades to come.
We are looking for a Premier Services Specialist with Salesforce experience and the technical aptitude to learn and grow. Premier Services provides additional support to select TargetX clients in the form of package upgrades, configuration work, additional training, and consultative sessions. As a Premier Services Specialist, you will play an important role within the Premier Team by executing and completing the requests submitted for our higher education clients. You will report to the Premier Services Manager and work closely with other members of the team to meet the needs of our clients.
Responsibilities:
- Consult with Premier Services clients regarding their business and operational processes to determine the most effective use of technology solutions to address their needs.
- Implement or update configurations in clients’ Salesforce instances for TargetX and Salesforce products as well as bundled third-party solutions.
- Create or update Salesforce automations via Process Builders, flows and/or formula fields; manage Visualforce pages and Apex classes as they are required for TargetX products.
- Set security parameters via profile provisioning or permission set creation and assignment.
- Complete data migrations and integrations via DataLoader and Informatica.
- Develop training material and conduct client trainings on various TargetX and Salesforce tools.
- Manage system upgrades for Premier clients including client outreach, scheduling, upgrade and post-upgrade-configurations, testing, and product issue resolution.
Position Requirements:
- Bachelor’s degree from an accredited college or university.
- Experience in a higher education setting specifically within the admissions and student success departments.
- Familiarity with and experience utilizing and configuring on the Salesforce platform.
- Obtained Salesforce Administrator Certification within 6 months of employment.
- Strong understanding of business software, including CRMs, Microsoft Office, and Google Suite.
- Excellent analytical reasoning, problem solving, and multitasking skills.
- Excellent written, communication, and presentation skills.
- Demonstrated ability to resolve issues and maintain strong client relationships.
- Ability to demonstrate an owner’s attitude toward customer issues.
- Ability to prioritize multiple tasks with varying deadlines.
- Proactive and energetic attitude with the desire to be a key player on a results-oriented team in a fun, fast-paced work environment.
- Ability to work independently and collaboratively while working in a remote environment.
- Highest personal and professional values that are aligned with the TargetX and Liaison fundamentals.
