At LinkedIn, our approach to flexible work is centred on trust and optimised for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

The vision of LinkedIn’s Marketing Solutions (LMS) business is to create economic growth for every organisation worldwide by helping marketers reach, engage and convert their audiences. Through sponsored content in the feed (video, lead-generation forms, connected TV, carousel ads), personalised messages to your LinkedIn inbox (InMail), LinkedIn Events/Live and many other innovative formats, LinkedIn is transforming B2B and high consideration B2C marketing.

This role is part of the Global Accounts team, overseeing some of the largest and most strategic accounts in LMS. The role of a Client Solutions Manager is to build and manage relationships with customers by discovering and executing against their objectives and serving as a trusted advisor. You will collaborate with your Account Director as well as cross-functional teams to drive growth. This involves identifying trends, educating the customer organisation at scale on our capabilities, troubleshooting and solving problems, providing ongoing marketing strategy consultation as well as identifying areas where we can offer value that accelerates revenue growth. You will collaborate with other regions and scale learnings and best practices in order to drive stronger performance on the platform.

Responsibilities

• Build strong customer relationships by delivering an outstanding customer experience and consultative support aligned to customer marketing objectives
• Partner with Account Directors to understand customer goals and recommend LinkedIn solutions, insights and best practices that improve campaign outcomes
• Analyse campaign performance and provide strategic and tactical optimisation recommendations
• Proactively communicate new product capabilities, platform enhancements and industry best practices that support customer success
• Identify opportunities to expand customer adoption of LinkedIn solutions and partner with Account Directors on growth opportunities
• Consult on campaign planning, targeting, implementation, optimisation and reporting across the campaign lifecycle
• Provide guidance on creative and content best practices to maximise campaign effectiveness
• Deliver a best-in-class onboarding experience and ongoing customer education programmes
• Support customers in measuring success and demonstrating value through reporting, insights and performance analysis
• Promote customer self-sufficiency by driving adoption of LinkedIn marketing resources, tools and training
• Collaborate effectively with cross-functional teams including Product, Product Marketing, Insights and Technical Support to ensure customer success

Basic Qualifications

• 6+ years of experience in advertising, sales, marketing, consulting, or media  
• 4+ years of experience in client-facing roles with global/regional internal stakeholder management experience

Preferred Qualifications  

• Auction based or programmatic campaign management and optimisation experience
• Understanding of the digital media industry
• Experience of thriving in a result-driven environment  
• Experience of using insights to drive commercial success through upsells and pitches 
• Experience managing a large range of advertising budgets and campaigns 
• Ability to translate analytics and present them as insights and recommendations
• Ability to drive results and collaborate with senior customers
• Ability to effectively manage time, prioritise tasks and work within deadlines
• Ability to work independently and collaborate cross-functionally  
• Understanding of internet advertising technology and marketing automation

Suggested Skills 

• Solution Selling  
• Media Selling  
• Collaboration 
• Stakeholder Management

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