At LinkedIn, our approach to flexible work is centred on trust and optimised for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

LinkedIn’s Sales Solutions team is dedicated to changing the world of sales through the use of Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers. As a Senior Customer Success Manager, you will help our solutions become a mission critical, irreplaceable part of our clients’ sales and business development process. You will be responsible for becoming a product expert, consulting with internal sales teams to deliver customer education via onsite workshops and webinars, managing projects, preventing customer attrition and fostering internal and external professional relationships.

Responsibilities

• Become a trusted client partner by maximising the benefits of their investment with Sales Navigator and reduce customer attrition
• Formulate and run creative programs to help our clients achieve success with Sales Solutions
• Learn about the LinkedIn business, Sales Navigator and associated tools
• Understand how to build and present a LinkedIn Sales Solutions narrative by leveraging data and insights
• Partner with the sales team and other LinkedIn colleagues to drive customer success and retention throughout the customer lifecycle
• Thoroughly understand and articulate LinkedIn’s wider vision
• Educate clients on the value they can generate from their current subscription to Sales Navigator through training, consulting, product features and metrics reviews
• Encourage clients to utilise appropriate LinkedIn resources (i.e. community forums, training, workshops) to increase their utilisation of Sales Navigator and other features on the LinkedIn platform used for social selling
• Formulate and run creative and scalable projects to help our clients achieve success (e.g. newsletters, events, workshops)
• Proactively contact and deliver consulting to improve utilisation of low usage clients
• Deliver training sessions about Sales Navigator features, industry benchmarking and best practices
• Utilise LinkedIn, client and other data to derive insights to drive greater client engagement

Basic Qualifications

• 8+ years’ experience in customer success, sales, account management or consulting

Preferred Qualifications

• Strong communication skills and high attention to detail
• Excellent organisation, project management and time management skills
• Ability to effectively present to large audiences
• Software, technology pre-sales, solution sales and sales effectiveness experience
• Ambitious and driven, thriving in a fast-paced and demanding environment
• Teamwork mentality and willingness to assist wherever needed
• Strong Microsoft Office capabilities: PowerPoint, Excel and Word
• Bachelors degree or equivalent experience in business or related field 
• Experience with developing and delivering pitches, trainings and webinars

Suggested Skills

• Collaboration
• Communication 
• Problem solving

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