At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
This role will be based in Dublin.
LinkedIn’s Sales Solutions team is dedicated to changing the world of sales with Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers.
The Implementation Consultant is part of the LinkedIn Sales Solutions organization. The objective of this role is to establish strong foundations for our product, LinkedIn Sales Navigator within our customers and to help our solutions become a mission critical, irreplaceable part of our customers’ sales and business development processes. An Implementation Consultant (IC) is a dedicated and specialized resource that focuses on leading change management and delivering key milestones during the first 60-90 days of a customer’s implementation journey. An IC partners closely with our Sales teams and Customer Success Managers (CSMs) to ensure customers’ launch of their virtual selling program is successful and deployed within a target timeframe.
You will be responsible for leading the customer through program design consultations to set strong foundations before launching seats -- key areas include enablement, communication, change management, and technical guidance to integrate within existing customer workflows/tech stack while incorporating virtual selling best practices.
Responsibilities
- Own the customer implementation and product adoption plan for the first 60-90 days of engagement with LinkedIn Sales Solutions for Pilots and Implementations
- Learn about the business, the team and LinkedIn’s platform, LinkedIn Sales Navigator and associated tools (e.g. Salesforce.com) to enable success in your role
- Understand how to build and present a LinkedIn sales story using data and insights
- Educate customers on the value they can generate from LinkedIn Sales Navigator and how to create relationship-driven sales programs via thorough program design consultations, including training, communications, change management, and technical guidance
- Encourage customers to utilize appropriate LinkedIn resources (i.e., community, forums, training, Professional Services engagements, user conferences, workshops, etc) to increase their utilization of LinkedIn Sales Navigator and other features on the LinkedIn platform used for virtual selling.
- Monitor deployment within first 60-90 days of customer lifecycle to achieve implementation KPIs, proactively contact customers upon low usage and deliver best practices to improve their utilization, in addition to identifying areas of opportunity
- Become a customer partner in maximizing the benefits of their investment with LinkedIn Sales Solutions
Basic Qualifications
- 5+ years of relevant experience in a Consulting / Implementation / Onboarding / Project Management / Customer Success/ Sales
- Business fluency in English and French
Preferred Qualifications
- Growth mindset with the desire to work in a collaborative and agile environment
- Ability to make decisions and solve problems collaboratively while working under pressure and against challenging timelines
- Strong verbal and written communication skills and technical aptitude
- Passion for customer work and delivering outcomes
- Change management & professional services experience
- Professional Services Experience
- Ability to develop strong relationships with customers, and cross-functional partners by anchoring on confidence, collaboration and shared vision of success.
- Demonstrated ability to succeed in a fast-paced, dynamic and high growth technology environment
- Hands-on working experience in the implementation of SaaS applications
- High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines
- Experience working with multiple customers simultaneously and the ability to work with competing priorities
- Excellent analytical and problem-solving skills
- Professional fluency would be desired in another language
- Experience with virtual webinar technology strongly preferred
- Strong Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint
- Experience with Sales Navigator
Suggested Skills
Stakeholder Management
Account Management
Data Analysis
Global Data Privacy Notice and Compliance Posters for Job Candidates
Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.
