Location: India-Remote

Work Timings: 1:30 PM to 10.30 PM IST

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Position Overview:

We are seeking a highly analytical and detail-oriented Lead -Strategic Sourcing to join our global Procurement team. In this role, you will be responsible for driving value across our global supply chain by conducting deep-dive spend analysis, managing competitive bidding processes (RFx), and supporting end-to-end contract negotiations. You will collaborate closely with stakeholders in Finance, Legal, and various business units to optimize spend and ensure our vendor partnerships align with LivePerson’s strategic objectives.

Key Responsibilities

• Perform comprehensive spend analysis to identify cost-saving opportunities and trends across different categories.
• Lead and manage RFx (RFP, RFI, RFQ) processes, including vendor identification, bid evaluation, and selection.
• Support the negotiation of commercial terms and collaborate with Legal to ensure compliance with corporate standards.
• Partner with department leaders to understand their sourcing needs and provide data-driven recommendations.
• Monitor vendor performance and lead periodic business reviews to ensure service level agreements (SLAs) are met.
• Stay current on market trends and industry benchmarks to inform sourcing strategies.
• Identify and implement process enhancements to streamline the "Procure-to-Pay" workflow.

Qualifications

• Minimum of 10-15 years of experience in strategic sourcing, procurement, or supply chain analytics.
• Expert-level proficiency in data analysis and reporting; experience with ERP or eSourcing tools is highly preferred.
• Strong negotiation and communication skills, with the ability to present complex data to leadership.
• Proven ability to manage multiple sourcing projects simultaneously in a fast-paced, remote environment.
• Advanced Excel/Google Sheets for financial modeling.
• Education: Bachelor's degree in Business, Finance, Supply Chain Management, or a related field.
• Certifications: Professional certification (e.g., CPSM, MCIPS) is a plus.

Benefits:

• Personal time off 15 days - Casual (5) days, Care Days (5) & Sick Days (5)
• Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws
• Group Personal Accident: 3x of the employee’s Gross Salary
• Group Term Life: 3x of the employee’s Gross Salary
• Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative, just let us know! We're here to help you create a meaningful impact.

Financial & Growth

• Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson's success.
• Learning & Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

Belonging at LivePerson

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.

Important Candidate Notice

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact [email protected]