🏷️ Title: Account Manager

👫 Department: Account Management

💰 Salary: £35,000 - £50,000 + commission

🎁 Benefits & Culture: See here

📈 Equity: A very generous EMI share offering

🌴 Holiday: 26 days + bank holidays

💗 Mission: Elevate later life for everybody and build the care sector of the future

💻 Office Policy: Hybrid with a minimum of 2 core office days per week

🌍 Office Location: London Bridge, London, UK

🔍 The Opportunity:

Lottie is building the AI operating system for social care, changing how the UK finds, manages, and pays for care. Thousands of care providers work with Lottie today, either listed on our marketplace, running on Found by Lottie, or both - and every one of them is a partner our Account Management team looks after.

You'll own a high-volume book of these partner accounts, spanning both the marketplace and Found. Rather than a small number of strategic relationships, this role is about managing scale: keeping a large portfolio healthy, engaged, and growing, while spotting the commercial opportunities within it.

This is an individual contributor role, reporting into your Team Lead. You won't manage anyone, but you will be expected to bring real commercial instinct and rigour to how you run your book.

💻 What does this role involve?

• Own and manage a high-volume portfolio of partner accounts across Lottie's marketplace and Found by Lottie, acting as the day-to-day point of contact for account health, performance, and queries.

• Build genuine working relationships with partners at pace, understanding what they need from Lottie and making sure they're getting value.

• Spot expansion opportunities across your book and act on them: promoting the right products, tiers, or Found modules for each partner and converting conversations into revenue.

• Monitor account health and performance data across your portfolio, proactively flagging risk and stepping in before issues escalate.

• Help define what great Account Management looks like at Lottie - building scalable and repeatable processes to deliver fantastic service across your portfolio.

• Feed insights and partner themes back to your Team Lead and the product team to help shape what Lottie builds next.

💪 What problems will you be solving?

• Lottie's partner base is large and growing fast across both marketplace and Found. You'll make sure that growth in volume doesn't come at the cost of quality or commercial performance.

• Many partners have real, untapped potential - higher tiers, more products, greater engagement - and it's your job to find that potential and convert it.

• At this volume, structure and process matter more than bespoke handling. You'll bring consistency and efficiency to how a large book gets managed, not just relationship-building.

👀 We think you’ll be a great fit if…

• You have experience in account management, customer success, or another commercial relationship-facing role, ideally managing a high volume of accounts rather than a handful of strategic ones.

• You're commercially minded: comfortable having expansion and upsell conversations and motivated by hitting revenue targets.

• You're highly organised and process-driven, able to juggle a large portfolio without dropping the detail.

• You communicate confidently and build rapport quickly, whether by phone, email, or video call.

• You're comfortable working with data, using it to prioritise your time and flag risk across your book.

• You thrive in a fast-paced, high-volume environment and enjoy the challenge of scale over depth.

💔 This role isn’t for you if…

• You're not passionate about elevating later life for everybody - our mission is at the heart of everything we do.

• You're not prepared to use AI and process to work faster and smarter.

• You prefer a small, high-touch portfolio of accounts over managing at volume.

• You see account management as purely relationship farming rather than a commercial discipline.

• You want a pre-defined playbook for every situation rather than adapting one on the fly.

• You're uncomfortable with the ambiguity and pace of a fast-growing startup.

📝 Application

We'd love to see a short video (2 minutes max) answering this question:

Introduce yourself and tell us why you’re interested in Lottie and why you feel you’d be a good fit for the role.

We appreciate this takes time. We receive a high volume of applications and this helps us assess you on more than your CV.

🔢 Lottie’s Interview Process

1. Screening interview led by Lottie's Talent Acquisition Lead (Alice Rooke) - remote

2. Case study - prework to be completed independently and presented to two commercial leaders at Lottie - remote

3. Final interview with Will Donnelly (Lottie's Co-Founder & CEO) and Hiring Manager - in person (London Bridge)

🤩 Candidate Experience: All candidates will be informed of their application status.

• Pre-Screen and Screening interview: You'll receive an email notification, but no specific feedback will be provided at this stage.

• Case Study: If you are unsuccessful after the case study, you'll receive constructive feedback via email and be offered a debrief call with our Talent Lead.

• Final Interview: For final-stage candidates who are not offered the role, we will provide feedback via a phone call.

🚀 Meet Lottie

Founded with a mission to build the care sector of the future, Lottie is creating the AI operating system for social care - designed to unlock profitability for care providers and to make finding care as easy as booking a holiday on Airbnb.

Launched in London in July 2021, Lottie has raised over £25m from tier 1 venture capital funds (Accel and General Catalyst) and is widely recognised as one of Europe's fastest growing tech companies. Most recently, Lottie was the acclaimed winner of Deloitte Fast 50, LinkedIn Top Startups, The Sunday Times Tech 2026 and Startups 100.

As of today, Lottie offers four core products and services, including:

• Lottie (B2B2C Marketplace) - Free service that helps families find the UK’s best care homes and home care services.

• Found by Lottie (B2B Vertical SaaS) - AI-native OS software supporting care providers to effectively manage their enquiries, occupancy and finances.

• Seniorcare by Lottie (B2B Vertical SaaS) - Employee benefit helping companies deliver outstanding eldercare support to their employees.

• Eliza by Lottie (B2B Vertical SaaS) AI agents that handle care home enquiries - so no family goes unanswered.

🤩 Why Lottie?

• Career Opportunity - Join the Commercial team at one of the UK's fastest growing startups, building your account management and commercial skills at real scale.

• Early Hire Benefits - Be an early hire at one of the UK’s fastest growing startups and benefit from fast career progression, as well as a generous stock options package.

• Mission - Tech for good that aims to build the care industry of the future and to positively impact millions of people's lives. Care is one of the final remaining large consumer industries that is yet to be disrupted and positively revolutionised by technology.

• Investors - Series A backed startup having raised £25m+ from tier 1 venture capital investors including Accel and General Catalyst.

• Global Opportunity & Scalability - Be part of a company that is solving a real tangible problem that every family around the world faces at some point in their life.

• People - Join a kind, talented and mission driven team that loves coming to work every day.

• Culture - Excellent employee compensation/benefits, hybrid office policy and outstanding company culture with a 4.9/5 employee review score on Glassdoor.

• Award Winning - Acclaimed winner of LinkedIn’s 2024 “Top Startups” and named “the UK’s number one startup for 2025” in Startup.co.uk 100 Index”.

We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

If you require reasonable accommodations during the application or interview process, please let us know at [email protected]