Client Success Agent

Key Responsibilities:

Training & Evaluation Coordination

• Coordinate administrative and logistical activities related to language training and evaluations, including onboarding, scheduling, bookings, assignments, changes, follow-ups, and other training milestones.
• Coordinate communications and required information to ensure learners and other stakeholders are prepared throughout the training journey.

Stakeholder Support

• Provide administrative and operational support to learners, tutors, evaluators, and client contacts.
• Respond to operational, scheduling, platform, and process-related questions, resolving issues when possible and escalating specialized issues to the appropriate team.

Training Monitoring & Administration

• Monitor relevant training activities and requirements, follow up when action is needed, and help minimize disruptions to training.
• Maintain accurate learner, training, and evaluation information across applicable systems and tools.

Operational Improvement

• Follow established procedures and service standards while identifying opportunities to improve workflows and the stakeholder experience.
• Collaborate with other teams to resolve issues and support the effective delivery of training and evaluation services.
• Perform other related operational and administrative duties as required.

Skills and Qualifications:

• College diploma, DEC/DEP, or equivalent; Bachelor's degree is an asset.
• At least one year of experience in an administrative, operations, customer service, educational, or related role.
• Strong written and verbal communication skills in English and French.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and follow-ups in a fast-paced environment.
• Strong customer service and problem-solving skills.
• Comfortable working with Microsoft Office and digital platforms, with the ability to quickly learn new systems and tools.
• Ability to collaborate effectively with multiple stakeholders and escalate issues appropriately.

What we offer:

• 3 weeks of vacation + 1 week of vacation during the holiday season
• Health benefits and RRSP plan from day one
• Flexibility - we offer flexible hours during the week
• Hybrid work environment—2 days in the office and 3 days working from home
• Company events throughout the year
• Lively downtown office with coffee, snacks, and a gym!