VP, Revenue Operations
•Garner Health· 7h
💼 Sales⏰ Full-time👔 Executive💰 $300k-340k🌎 Americas
7h ago
MagicSchool AI·about 7 hours ago
WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.
You are a strategic, systems-thinking leader who will revolutionize how we support our Digital and SMB segments through a high-impact individual contributor role. Your mission is to design and implement a self-serve engine that drives retention and adoption through automation to empower our Customer Success team to scale.
In this role, you will be responsible for driving towards the following outcomes:
Scalable Retention Motions: Design and implement a zero-touch renewal process for the Digital segment to achieve a 75% or higher automated renewal rate.
Operational Efficiency: Shift support-heavy tasks out of manual CSM workflows to increase the ARR capacity per rep by at least 30%.
Lifecycle Automation: Launch automated adoption sequences that drive a 15% increase in product adoption across the SMB customer base.
Strategic Growth Support: Develop the self-serve infrastructure required to support 2x customer growth without requiring a proportional increase in CSM headcount.
Cross-Functional Alignment: Partner with RevOps and Marketing to create a seamless digital journey that reduces inbound support volume for non-technical issues by 25%.
To be successful in this role, you’ll bring the following skills and competencies:
Strategic Build Mentality: You possess the ability to write the playbook for scalable processes rather than just following existing ones.
Analytical Precision: You are highly data-driven and capable of tracking digital engagement metrics to iterate on the customer journey.
Process Mapping Mastery: You have expert-level skills in designing end-to-end customer workflows and identifying opportunities for automation.
Influential Communication: You can effectively partner with leadership and cross-functional teams to drive complex projects and operational change.
Customer-Centric Automation: You have the unique ability to create automated experiences that feel personal and high-value rather than robotic.
Professional Tenure: 8 or more years of experience in Customer Success, Customer Success Operations, or Digital Engagement within a SaaS environment.
Domain Focus: At least 3 years specifically focused on scaling self-serve or digital-first motions for Digital and SMB segments.
Technical Background: Proven experience using Customer Success platforms such as Gainsight or ChurnZero plus marketing automation and process mapping tools.
Growth Track Record: A history of building systems from the ground up in a high-growth startup environment.
Educational Foundation: A Bachelor’s degree or equivalent practical experience in a related field.
Mission Alignment: Previous experience in the Education Technology sector or a similar mission-driven environment.
Why Join Us?
Work on cutting-edge AI technology that directly impacts educators and students.
Join a mission-driven team passionate about making education more efficient and equitable.
Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.
For full time employees:
Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.
Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.
Every employee is offered generous stock options, vested over 4 years.
401k match & monthly wellness stipend.
Our Values:
Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.
Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.
Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.
Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.
Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.
Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.
Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do.