Account Manager, Payer

The Account Manager will be responsible for managing the day-to-day relationship and operations across all lines of business for an assigned payer book of business. This role is the primary point of contact for the partner’s operational, member engagement, and partnership performance needs. You will work closely with internal cross functional teams (Client Delivery, Clinical, Marketing, Product, Analytics and Client Success) to ensure partner satisfaction, deliver on contractual commitments, and drive growth through operational excellence.

As an Account Manager at Maven, you will:

• Manage day-to-day relationships and operations across lines of business.
• Monitor and report on partnership KPIs—enrollments, clinical outcomes, satisfaction.
• Collaborate with Analytics to produce performance reports and translate insights for the Payer and the Product Team.
• Work with cross-functional teams to identify trends and drive performance optimization.
• Partner with Marketing and Client Success to design and launch targeted engagement campaigns.
• Influence product roadmap priorities through partner feedback.
• Serve as primary point of contact for issue escalation and resolution, collaborating with Client Delivery and CS to address challenges.
• Actively monitor and track forecasting, enrollments and revenue recognition with Finance, RevOps and Client Success to achieve targets and/or escalate as needed.
• Anticipate challenges and implement proactive solutions to maintain partner satisfaction.

We’re looking for you to bring:

• Proven ability to build and maintain strong partner relationships, fostering trust and alignment across complex organizations.
• Track record of anticipating challenges and driving swift, creative solutions that ensure program success.
• Demonstrated attention to detail, ensuring accurate execution, follow-through, and delivery on partner commitments.
• Experience thriving in cross-functional environments, collaborating with marketing, product, analytics, and client success teams to achieve shared goals.
• History of delivering measurable outcomes tied to partner satisfaction, program performance, and growth objectives

The base salary range for this role is $120,000 - $130,000 per year. This role is also bonus eligible and you will be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

This role requires active work authorization in the US.

Maven embraces a flexible hybrid work model. This role is open to candidates based in the New York Metropolitan area, or remote from within the US. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.