Associate Product Manager, Claims Processes

Maven’s product team is growing quickly to accelerate our mission of driving better health outcomes for our members through a human-centered product experience. As Associate Product Manager for Claims Processes, you will deeply understand business, client and member needs and design innovative solutions that create ongoing value and drive meaningful retention.

You will support the strategy, execution, and continuous improvement of Maven’s claims and reimbursement processes, helping ensure accurate, timely, and scalable experiences for members, providers, and operations teams. You’ll partner closely with Product, Engineering, Operations, Finance, and external partners to streamline workflows, reduce manual effort, and improve reliability across claims intake, adjudication, and payment. In this role, you’ll help translate complex operational and regulatory requirements into clear product requirements, support experimentation and iteration, and contribute to building a more efficient, trusted claims platform as Maven scales.

As an Associate Product Manager at Maven, you will:

• Identity key product opportunities and act as the primary driver for vision, strategy, and investment for content & community, in alignment with the broader organization and company goals
• Lead, support, and partner with your pod and cross-functional partners to build a best-in-class experience for Maven members
• Define, track, and deliver on core product success measures, pod KPIs, and hypotheses to support company OKRs
• Use data and insights, including product analytics, market research, user research, and business needs, to inform product work and prioritization
• Drive experimentation plans and new learnings across 0-1 and .1-1 spaces, like support groups, forums, homepage, and content discovery & interaction
• Build for the long term - design and deliver features and systems that scale to support our business’ growth
• Become an expert in the members’ experiences, becoming a champion of their needs and journey within the experience, driving member engagement and qualitative outcomes throughout a member’s journey
• Mentor and support broader product team and improve on product best practices at Maven

We’re looking for you to bring:

• 1–3+ years of Product Management experience or equivalent experience in healthcare, operations, consulting, or technology; exposure to claims workflows, eligibility, payer data, or health data integrations preferred
• Foundational understanding of the healthcare ecosystem and health consumer mindset, with interest in translating complex claims and backend processes into clear, reliable internal and member-facing experiences
  Demonstrated ability to support product development from discovery through launch, including writing requirements, supporting experimentation, and iterating based on data and feedback
• Strong analytical skills and product judgment, with the ability to use data, user insights, and operational context to inform decisions and measure impact
  Experience working cross-functionally with engineering, data, design, and operations partners in a collaborative, fast-paced environment, with a willingness to learn and grow into increased ownership

The base salary range for this role is $125,000 - $145,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. This role is exclusively open to candidates in these locations. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.