Your Role

This role reports to the Network Operations Engineering Manager and is responsible for network operations and maintenance and providing level 3 support for services that Megaport customers rely on. A successful applicant will work closely with the existing engineering teams to build and maintain a highly scalable, reliable, and resilient network, with a focus on automation and providing elastic services to customers on demand. 

Passionate about scalable networking with an interest in automation and software, you will work on robustly solving problems with a focus on customer experience and the end product. Ideally, you have come from a telecommunications, service provider or content distribution network background with experience working on large global networks and an intimate knowledge of routing protocols and label switching. Experience with SDN and cloud-based networking concepts is a must.

What You’ll Be Doing

• Operations and maintenance of Megaport’s next-generation network

• Major network and Level 3 customer incident fault resolution

• Network capacity management activity ensuring availability, forecasting/planning & deployment

• Document all work completed in Megaport’s OSS/BSS systems

• Ensure appropriate monitoring is implemented for network equipment

• Maintain technical relationships with vendors and internal engineering teams

• Provide escalation support for network operations centre staff, sales, deployment, and other business units

• Provide technical summaries of proposed, planned, and completed technical work

• Evaluation, testing, and certification of new network hardware, systems and software

• Development and delivery of training to Network Operations staff

• Work with Engineering on network enhancement projects

What We Are Looking For

What We Are Looking For

• Fluent in English, both written and verbal

• Passionate about technology and using technology to solve problems

• Strong work ethic and willingness to continuously improve yourself

• Focus on end user experience, taking the extra step so that users can get the most from their services

• Proven strong background in network incident resolution, incident mitigation, deployment, and maintenance

• Production experience in Service Provider technologies including IS-IS, BGP, MPLS Traffic Engineering, and MPLS L2/L3 VPN

• Production experience operating optical networks, particularly with DWDM and ROADM systems

• Production experience operating transit networks including managing upstream, downstream and peering relationships

• Production experience in Juniper, Cisco and Nokia hardware platforms

• Experience managing network hardware installations and single-mode fiber optics patching at 3rd party data centres

• Linux OS and Perl or Python coding experience will be highly regarded 

• Be proactive and self-motivated

• Organised with a strong attention to detail 

• Exceptional time management skills 

• Have the ability to take initiative and work effectively in a rapidly changing environment

• Ability to work autonomously as well as in remote teams

Working Location and Hours

Hybrid work model: Team members work from the office Tuesday to Thursday, with flexibility to work remotely or from the office on other days

Schedule: 

Working day is 10 hours, between 08:00 - 18:00

You will be scheduled to work on weekend and public holiday shifts in a rotating cycle.

What We Offer

Subject to the internal policies of Megaport, which may be updated from time to time: 

Hybrid work model

Annual 5% performance-based incentive bonus in addition to base salary

Statutory offering and competitive package included

Birthday Leave – take a paid day off to celebrate

Generous training allowance + 5 days paid study leave annually

A motivated team combining industry experts and emerging talent

Recognition programs – including Legend and Kudos Awards

Health & wellness programs and mental well-being support

Clear opportunities for career progression