Sales Engineer - Taiwan

Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.

The world has fundamentally changed. We are growing from 400 employees into the next phase of our journey, and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.

Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (“Vista”), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures.

Menlo Security Systems Engineer is a customer-focused, highly technical sales professional who provides support and guidance to prospective and current customers, while collaborating with Territory Sales Managers and partner organizations to recommend and develop appropriate Security-focused solution offerings. The SE acts in a consultative fashion and is looked to as an expert in the IT Security field by the account team, channel partners and customers.

Please note that this role requires the candidate to be based in Taiwan/Taipei, and relocation sponsorship is not available.

Responsibilities

• Articulate the benefits of Menlo Security solutions for both technical and non-technical audiences. Research technical requirements of an opportunity to scope and architect a solution that meets the customer’s needs.

• Understand the customer’s business drivers and how to map these to a Menlo Security solution that meets both their needs and budget.

• Lead Proof of Concept engagements on regional sales opportunities. This includes deployment and configuration of Menlo Security services or software, training individuals on the use of Menlo Security solutions, act as an interface between the Sales organization and technical staff to resolve outstanding issues.

• Provide reporting and feedback on customer accounts and field activities to Sales, Product Management and Engineering.

• Work closely with regional Menlo Security Partners to enable partner self-sufficiency and drive partner-led opportunities.

• Work closely with customers to grow and expand the implementation/integration of Menlo Security products.
  
  

Requirements

• Bachelor Degree or Masters Degree in Computer Science or related discipline or Equivalent Experience

• 5+ years pre-sales experience in the computer networking or security space.

• Must be fluent in both written and spoken English and Chinese to effectively articulate Menlo Security’s solutions.

• Excellent knowledge and experience with a wide variety of IT technologies and security solutions.

• Day-to-day operations and interactions will involve the following focus areas:

• Web Proxy Technologies

• Malware Analysis - Static, Delta, and Dynamic / Runtime approaches

• Host-based Forensics and Windows Internals

• Network Forensics - Packet Capture and Analysis

• Email Security and Email Flow - Exchange / Domino, Cloud Solutions, AV and Anti-SPAM products

• Incident Response - Workflow procedures, evidence gathering, chain of custody handling

• Sandboxing - Open Source and Commercial solutions: GFI, Cuckoo, Sandboxie

• Network Engineering - the OSI model, IPv4/6, Routing, Switching, DNS, VLANs and Subnetting, Taps, Load Balancers

• Network Security - Firewalls, IDS / IPS, HTTP/SSL Proxies

• Enterprise Architecture - Active Directory, SCCM, LDAP / RADIUS / TACACS+, 2-Factor Auth.

• Virtualization Technology - VMware, Citrix, Virtual Desktop Infrastructure

• Overnight travel throughout the region is required.
  
  

Additional Qualifications

• Strong leadership skills with the ability to independently prioritize and execute project tasks in a methodical and disciplined manner. Set and manage expectations with senior stake-holders and team members.

• Exceptional written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of Menlo Security products and solutions.

• Understand and be conversant about Menlo Security competitors, their solutions, strengths, weaknesses, opportunities and threats.

• Familiarity with various hacking and exploitation tools and methodologies, common malware families, and Anti-Virus / IDS / IPS evasion techniques

Why Menlo?

Our culture is collaborative, inclusive, and fun! We have five core values: Stay Aligned, Get It Done, Customer Empathy, Think Creatively and Help Each Other Out. We believe in open communication, supporting new ideas, and sharing a mutual mindset of what we’re aiming to achieve together. There are tremendous opportunities to take initiative, implement new ideas, and have a hand in building a legacy.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

TO ALL AGENCIES: Please, no phone calls or emails to any employee of Menlo Security outside of the Talent organization. Menlo Security’s policy is to only accept resumes from agencies via Ashby (ATS). Agencies must have a valid services agreement executed and must have been assigned by the Talent team to a specific requisition. Any resume submitted outside of this process will be deemed the sole property of Menlo Security. In the event a candidate submitted outside of this policy is hired, no fee or payment will be paid.