Mercier Consultancy MD is excited to present a fantastic opportunity for German Speaking Customer Service Representatives for a leading Digital Marketing Platform, with the opportunity to work in Greece. This role is designed for individuals who have a passion for digital marketing and a commitment to providing outstanding customer support. As a representative, you will assist clients in German, helping them navigate the platform and address their inquiries.
Key Responsibilities
- Manage customer inquiries related to the digital marketing platform, including account setup, features, and troubleshooting via phone, email, and chat in German.
- Provide clear and comprehensive guidance on digital marketing strategies, tools, and best practices.
- Assist customers with technical issues and ensure effective resolutions to enhance their experience.
- Resolve customer complaints and inquiries efficiently, ensuring high satisfaction levels.
- Document all customer interactions accurately in the CRM system for future reference and follow-up.
- Collaborate with internal teams to improve the platform and overall customer service delivery.
- Stay informed about digital marketing trends to provide relevant and updated assistance.
Requirements
- Fluency in German (both written and spoken) is essential; knowledge of English is a plus.
- Previous experience in customer service, preferably in the digital marketing or technology sector.
- Strong communication skills with an ability to explain complex concepts in a clear manner.
- Problem-solving capabilities and a proactive approach to customer inquiries.
- Excellent time management and organizational skills to handle multiple tasks in a fast-paced environment.
- Familiarity with digital marketing tools and customer service software is desirable.
- Willingness to work flexible hours, including evenings and weekends as necessary.
- Relocation to Greece is required for this position.
Benefits
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More...
