German Speaking Customer Service for Ride-Sharing Platform - Work In Greece

Mercier Consultancy MD is thrilled to announce a position for German Speaking Customer Service Representatives for a prominent ride-sharing platform, with an exciting opportunity to work in Greece. This role is perfect for individuals who are passionate about technology and infrastructure while enjoying vibrant customer interactions. You will assist customers with their ride-sharing needs, providing exceptional support in German to ensure a smooth and satisfying experience.

Key Responsibilities

• Handle customer inquiries related to ride-sharing services, including bookings, payments, and account management via phone, email, and live chat in German.
• Provide support in addressing trip-related issues, driver engagements, and service feedback.
• Assist customers in navigating the platform and understanding service policies.
• Document all customer interactions accurately in the CRM system for tracking purposes.
• Collaborate with internal teams to provide effective solutions to customer concerns.
• Stay updated on platform changes, promotions, and industry trends to furnish accurate and beneficial information to users.

Requirements

• Fluency in German (both written and spoken) is mandatory; knowledge of English is a plus.
• Experience in customer service, with familiarity in technology or transportation sectors preferred.
• Strong communication skills with a customer-centric focus.
• Excellent problem-solving abilities to effectively address customer inquiries and concerns.
• Ability to manage multiple inquiries with strong organizational skills in a fast-paced environment.
• Proficient in using customer service software and CRM applications.
• Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...