Spanish Speaking CS Agent For Online Streaming Service - Work In Greece

Mercier Consultancy MD is excited to announce an opportunity for Spanish Speaking Customer Service Agents for an Online Streaming Service, offering a unique chance to work in Greece. We are looking for passionate individuals who love entertainment and have a knack for providing outstanding customer support. In this role, you will assist customers with inquiries related to their streaming experience, ensuring they receive the highest level of service and satisfaction.

Key Responsibilities

• Handle customer inquiries regarding subscription services, content accessibility, and account management in Spanish.
• Provide clear and accurate information about the features and offerings of the online streaming service.
• Assist customers with troubleshooting various issues related to streaming and account access.
• Document customer interactions in the CRM system, ensuring all information is accurate and up-to-date.
• Work closely with internal teams to address and resolve customer concerns promptly.
• Stay informed about the latest updates and new content releases on the streaming platform to assist customers effectively.

Requirements

• Fluency in Spanish (both written and spoken) is essential; knowledge of English is an advantage.
• Previous experience in customer service, particularly within the entertainment or online streaming industry.
• Strong communication skills and a genuine passion for helping customers.
• Ability to troubleshoot and resolve technical issues in a patient and efficient manner.
• Capable of managing multiple tasks in a fast-paced remote work environment.
• Familiarity with CRM systems and basic computer skills.
• Willingness to work flexible hours, including evenings and weekends as required.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...