Your Responsibilities:
- Understand the capabilities and limitations of the specific solution or platform;
- Responsible for functional design within the defined solution scope;
- Jointly with the team and depending on system complexity, configure, customize, and optimize solutions according to business and technical requirements and platform architecture guidance;
- Recommend best practices and design patterns within the respective squad or platform;
- Act as the bridge between business needs and technical execution by interpreting business processes and embedding them into platform configurations and solution design, together with the development teams;
- Validate that the implemented solution aligns with business processes, compliance requirements, and governance standards;
- Assist in implementation, integration, and testing of the solution;
- Provide training and guidance to users or technical teams;
- Stay up-to-date with latest product updates, releases, and features. In the case of external solutions, this is subject to the condition that employees are given access to relevant information and training;
- Advise on solution roadmap and upgrade paths;
- Help optimize performance, scalability, and reliability of the deployed solution via continuous improvements;
- Coordinate across squads, is SPOC for countries and leads harmonization of solution
- Support with problem analysis;
- Provides consultancy on solution for overarching projects and initiatives.
Required key competencies and qualifications:
- Proven expertise and relevant work experience as application or solution expert in a tech setup (multinational or startup);
- Good analytical skills - you know how to ask the right questions and how to summarize everything in one picture;
- Having the ability to turn complex concepts into simple language and vice versa;
- Experience in managing stakeholders relations, preparing and conducting presentations and briefing your teams (Dev, Support, QA);
- Being able to manage and facilitate communication in a challenging, complex and international work environment;
- Mastering strategic business process modeling, traceability, linking of dependent tasks, and quality management techniques;
- Very good fluency in English (written and verbal).
What we offer at METRO.digital?
- Hybrid and agile work: thrive in a flexible, multicultural environment.
At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.
- People development: when you grow so do we!
We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.
- Support with individual solutions: we are people-caring!
We offer support whenever you need it - at every stage of your professional journey.
Want to know more about all our benefits? Discover more here.
Let´s connect soon. Apply for the role now!
Position grade within our career framework: Solution Expert (Md5).
