The Reporting Experience squad owns all customer-facing reporting delivery surfaces at MNTN. The team is responsible for transforming complex analytics and performance data into fast, intuitive, and reliable experiences that help customers understand and optimize their Performance TV campaigns.

The squad operates at the intersection of Product, Design, Backend Reporting, and customer needs, with a mandate to reduce time-to-insight, improve usability, and ensure consistent, high-quality reporting experiences across all surfaces (UI and API).

We are looking for a Software Engineering Manager to lead a team of frontend, API, and full-stack engineers responsible for MNTN’s customer-facing reporting UI and APIs. This is an engineering leadership role focused on building and operating high-throughput, low-latency reporting systems with real customer SLAs and heavy Technical Product Management collaboration.

The ideal candidate has strong experience leading customer-facing engineering teams, with hands-on familiarity across UI platforms and API systems. They bring a product-adjacent mindset, a bias toward fast iteration and clarity, and a strong understanding of performance, reliability, and API contracts in production environments.

This role carries meaningful ownership over customer experience, delivery velocity, and cross-team coordination. The manager is expected to partner closely with Technical Product Management and Backend Reporting to ensure new insights reach customers quickly, safely, and coherently.

What you'll do

• Lead, mentor, and grow a team of engineers responsible for MNTN’s reporting UI and reporting APIs.
• Own all last-mile reporting delivery surfaces, including:
• Customer-facing reporting UI and visualizations
• Public and internal reporting APIs
• Query orchestration, caching, and response shaping
• Drive the design and evolution of reporting APIs that are intuitive, stable, and performant, with clear contracts and versioning strategies.
• Ensure consistency, usability, and clarity across reporting experiences, balancing speed of delivery with long-term maintainability.
• Optimize UI and API performance, including latency, caching strategies, and perceived responsiveness.
• Establish and monitor customer-facing SLAs for availability, latency, and experience quality.
• Translate customer and product requirements into clear technical plans and executable milestones.
• Instrument usage patterns and engagement metrics to inform prioritization and product iteration.
• Partner closely with Backend Reporting Engineering to:
• Surface new metrics and insights quickly
• Align on data availability, freshness, and tradeoffs
• Prevent downstream instability or contract churn
• Represent the Reporting Experience squad in cross-functional forums, clearly communicating status, risks, and delivery tradeoffs.
• Set a high bar for engineering quality, operational readiness, and production ownership across UI and API systems.

What success looks like

• Reduced customer time-to-insight.
• Consistently low UI and API latency (P95/P99).
• High adoption and engagement of reporting features.
• Fewer friction points for consuming analytics via UI and APIs.
• Predictable, reliable delivery of reporting experiences.
• Strong trust between Reporting Experience, Backend Reporting, and Technical Product Management teams.

What you'll bring

• Proven experience managing engineers building customer-facing UI platforms, APIs, or full-stack systems in production.
• Strong product-adjacent engineering background, with experience partnering closely with Product and Design.
• Hands-on familiarity with modern frontend frameworks and visualization systems (e.g., React, Next.js, charting libraries such as Highcharts).
• Experience owning and operating APIs with defined contracts, performance expectations, and external consumers.
• Solid understanding of performance optimization, caching strategies, and failure modes in user-facing systems.
• Comfort operating across a mixed stack, including:
• TypeScript/Node.js-based UI and API systems
• JVM-based backend APIs (e.g., Kotlin/Spring Boot)
• Experience working in cloud-native, containerized environments with CI/CD and production observability.
• Strong stakeholder communication skills, with the ability to clarify tradeoffs and drive alignment under ambiguity.
• Execution-oriented leadership style: you optimize for outcomes, customer impact, and time-to-value over local optimization.