Location: Remote (US or Canada)

Department: Product

Reports to: Senior Product Manager, Fintech

About MoeGo 🐾

MoeGo is on a mission to transform the future of pet care business, from small-business groomers to franchise doggie hotels. The dedicated entrepreneurs behind these businesses keep our beloved pets happy and healthy—the majority of them are first-time business owners, and more than 80% are women. They deserve comprehensive technology solutions that keep their businesses operating smoothly end-to-end, so they can focus on healthy pets and happy pet parents.

Join us to help these “pet-repreneurs” build and grow thriving businesses—every conversation with a customer and every feature goes toward this larger purpose. From automated booking to payments and communication tools, MoeGo eliminates the administrative stress of running a pet care business. If you’re looking for a career that combines innovation with heart, MoeGo is the place where technology meets tail wags. Join us in shaping the future of pet care, one happy groomer, one joyful pet, and one loving owner at a time.

About the Role

We're hiring a [Senior / Staff] Product Manager to lead our fintech product line: MoeGo Pay, invoicing, embedded accounting, and the financial products on our roadmap (think invoice factoring, embedded payroll, and beyond).

This is a two-part mandate. In the near term, you'll bring order to complex, business-critical financial workflows — sharpening the experiences our customers depend on every day. In the longer term, you'll build toward a more sophisticated suite of financial products that deepen how MoeGo serves its customers. You'll need the craft to stabilize and polish what exists, and the ambition and credibility to build what's next.

You'll work shoulder-to-shoulder with engineering, design, and go-to-market, and you'll partner with third-party financial infrastructure providers as our roadmap expands. This role is suited to someone operating at the senior-to-staff level — leading a product area end to end, setting strategy, and raising the bar for the teams around you.

What You’ll Do:

• Own the strategy, roadmap, and execution for MoeGo's payments, invoicing, and accounting products.

• Sit inside complex financial workflows and create clarity — distinguishing critical, UX-breaking issues from nice-to-haves, and building a remediation roadmap engineering and stakeholders can trust.

• Obsess over the full user journey of money movement: what happens when a payment fails halfway through, when a charge is disputed, when a payment is partial, when reconciliation doesn't line up.

• Define the metrics that matter — payment success rates, dispute rates, deposit conversion — and work with analytics to surface them.

• Collaborate across engineering, design, and GTM to ship reliable, polished financial experiences, and influence partners and third parties as we build embedded products.

• Make and communicate clear tradeoffs, keeping the trust of both your team and leadership as you balance cleanup against new capability.
  

What We’re Looking For:

• Fintech product experience. Hands-on PM experience with invoicing, payments, billing, or financial workflows — ideally B2B or SMB-facing. You intuitively understand reconciliation, payment states, disputes, and partial payments; we won't need to teach you the fundamentals.

• Comfort in messy systems. You can sit in a complex, imperfect system and bring order to it, partnering closely with engineering to prioritize technical debt and triage bugs. Startup experience is a strong plus.

• Strong product sense for financial flows. You've shipped polished, reliable financial experiences and you think critically through edge cases and failure states. These are our most-used, most critical workflows — they have to be right.

• Cross-functional fluency. You collaborate effectively across EPD and GTM, and you can influence and partner with third parties.

• Data fluency. You can define the right metrics and work with analytics to surface them, using experimentation to refine frontier financial products.

• Bilingual. Ability to speak both English and Mandarin fluently
  

Nice to Have:

• Embedded finance / fintech platform exposure. Familiarity at the product-API level with infrastructure like Stripe, Adyen, or embedded payroll providers (e.g., Check, Gusto's API). You don't need to have built these, but knowing how they work will accelerate our roadmap.

Why Join:

• Own a product line that is a main driver of revenue of a fast-growing vertical SaaS business.

• Ship work that customers feel every single day.

• Leave your mark at an early stage start up and grow your career as the startup transitions to a mature business.

MoeGo offers a competitive compensation package (base salary, performance bonus, and benefits). This includes flexible benefit plans for employees and their family members at no cost to employees, as well as 401(k) matching.

MoeGo is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.