Technical Account Manager, Azure
•Archera· 4h
💼 Sales⏰ Full-time📈 Mid Level🇺🇸 USA
4h ago
Montecarlodata·2 months ago
About Monte Carlo
Monte Carlo is the agent trust platform that unifies data and agent observability to monitor, troubleshoot, and improve production AI systems. As enterprises prepare to deploy thousands of agents across business-critical use cases, Monte Carlo provides the reliability infrastructure to support them along this AI transformation, from human-guided agents to fully autonomous operations. Founded in 2019 and backed by leading investors, Monte Carlo empowers data and AI teams to ship trusted AI at scale. Learn more at montecarlodata.com.
We're building a new kind of post-sale technical role. Not a Support Engineer. Not a traditional CSM. An Applied Forward Deployed Engineer, someone who takes ownership the moment a deal closes and doesn't let go until the customer is fully live, deeply adopted, and driving real value from Monte Carlo.
This is a post-sale role inside our GTM organization, focused entirely on deployment, adoption, and getting customers to consumption. You'll work closely with Customer Success and Account teams, but your metric is technical — is this customer live, and are they getting value?
Own onboarding and deployment from day one post-close — getting customers live on Snowflake, Databricks, and adjacent stack components with the right monitors, alerts, and integrations configured for their environment.
Drive customers to consumption — you're accountable for ensuring they're actively using what they bought and realizing measurable value, not just technically deployed.
Write production-quality code where needed: custom integrations, API-based automations, SDK implementations, and data quality rule deployments tailored to the customer's actual pipelines.
Unblock customers fast — diagnosing deployment issues, resolving edge cases, and removing whatever stands between a signed contract and a fully operational Monte Carlo environment.
Build adoption depth beyond the initial champion — helping customers expand usage across teams, data assets, and use cases to drive long-term stickiness.
Become the technical advisor customers call before they escalate — shaping how they operationalize data observability and growing into a trusted extension of their data team.
Feed deployment and adoption signals back to Product and Engineering — you'll have the clearest view of what's working in production and where customers get stuck.
Help define what great post-sale technical execution looks like as an early FDE hire — you'll shape the playbook.
Data Stack Depth
5+ years building on Snowflake, Databricks, or modern cloud data warehouse environments — not as an end user, as someone who designs, builds, and debugs on top of them. Familiarity with the tools that surround the warehouse — dbt, Airflow, Fivetran, Looker, or similar — is a strong plus.
Production Code
Comfortable writing Python and SQL and working with REST APIs in customer environments. You solve problems with code, not slides.
Customer Presence
You've owned technical relationships with enterprise customers. You can run a room of data engineers and give a crisp status update to a VP in the same week without switching personas.
Post-Sale Ownership
You've been the person accountable for getting customers from signed contract to live and adopted — whether in implementation, technical onboarding, solutions consulting, or a similar post-sale role. You know what it takes to drive consumption, not just deployment.
Ambiguity Tolerance
You've worked in environments where the playbook didn't exist yet. You didn't wait for one — you built it.
Data Quality / Observability (Strong Plus)
Familiarity with data quality concepts, pipeline monitoring, or incident response in data environments.
Education:
Bachelor's degree in computer science, data science, engineering, economics, business analytics, or a related field. What you've built and who you've helped matters more than where you studied.
You measure success by go-live, not by consumption.
You prefer deep, isolated engineering work over customer interaction.
You're uncomfortable owning outcomes after handoff from Sales.
You need a fully defined playbook before you can move.
This role will frustrate you if any of those are true. It's built for engineers who care about outcomes, not just delivery.
Category leader in data observability — a problem that only gets harder as AI raises the stakes for data reliability.
Joining as an early FDE hire means real influence on how post-sale technical execution scales.
Tight partnership with Customer Success, Product, and Engineering — no silo, no hand-off culture.
Customers are data-sophisticated: you'll work with engineers who push back, which keeps the work sharp.
Competitive compensation, equity, and a remote-first environment with ~25% travel for customer engagement.
#LI-REMOTE
#BI-REMOTE
Come As You Are
Equality is a core tenet of Monte Carlo's culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences.
Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are proud to be recognized for our world-class employee experience:
Monte Carlo Named 2025 Databricks Data Governance Partner of the Year
Monte Carlo Named to G2's Best Software Products of 2026
We are super proud to be named the 2026 Best Place to Work by Built In!
Beware of Imposter Recruiters and Job Scams
All official communication from our recruiting team will come from an @montecarlodata.com email address.
We will never ask candidates to provide sensitive personal information (such as bank details, social security numbers, or payment) at any stage of the recruitment process.
We will never request payment for equipment, training, or application processing.
Our open positions are always listed on our official careers page: https://jobs.ashbyhq.com/montecarlodata.
If you are contacted by someone claiming to represent Monte Carlo but you’re unsure of their legitimacy, please reach out to us directly at [email protected] before sharing any personal information.