London, Cardiff OR UK Remote | 💰 £53,100 - £71,900 (depending on experience) + Incentive award tied to performance + Benefits | Hear from the team

⭐Our Financial Health team

The team's primary goal is supporting those tackling tough financial situations. It is essential that from the very start, we're on the same page about our collective responsibility: providing thoughtful support and practical options to those in need.

🔑 You’ll play a key role by...

It's all about being there for our customers when they need us the most. You'll play a crucial part in guiding customers, creating a pathway out of financial hardship. With your assistance, they'll find a fresh start and a clearer financial outlook. You will do this by:

• This is an Individual Contributor (IC) role, but it requires indirect leadership in our squad structure to drive Financial Health strategy improvements
• Helping to deliver a number of strategic changes which consistently lead to good customer outcomes whilst also protecting Monzo's interests
• Working with analysts, product managers, engineers and operations staff across Monzo to implement proposed changes
• Using qualitative and quantitative data sources to analyse the impact of recent changes as well as some monitoring of the overall portfolio performance
• As a senior member of the team, you will be supporting the growth and development of more junior team members.
• Working with external partners, to ensure they adhere to Monzo’s standards and provide good customer outcomes
• Documenting and using data to ensure the execution of our strategy is in line with expectations with the right governance, control and monitoring.

🤩 We’d love to hear from you if…

• You have experience of working with external partners including relationship management and auditing
• You have experience in Collections and Recoveries strategies
• You understand the regulatory landscape including CONC, SYSC, Consumer Duty and the CCA (knowledge of equivalent EU regulatory frameworks is a plus)
• You have leadership experience (directly or indirectly) and you are able to drive forward strategic projects
• You can identify, articulate and mitigate risks associated with strategic changes
• You have strong judgement, and can make trade-offs between what is desired with what is feasible
• You have a proven ability to gain approval for proposed business changes
• You are highly resourceful and a self-starter; you excel at researching, untangling, and mapping out unfamiliar regulatory frameworks or new operational domains.
• You are comfortable working in a fast-moving, ambiguous and changing company
• You have experience working cross-functionally with engineering, risk, operations and finance teams
• You are a collaborative, strategic problem solver who loves working hard towards a deadline
• Giving customers in financial difficulty the best outcome is at the heart of what you do

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌 What’s in it for you

💰 £53,100 - £71,900 (depending on experience) + Incentive award tied to performance

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 4 key steps

• Initial Recruiter Screening Conversation.
• Initial Interview with the Hiring Manager
• Role Specific Interview
• Behavioural Interview

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

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