Head of Research - 12 month Fixed Term Contract

Head of Research – 12 Month Maternity Cover | 📍London – Hybrid (2 days per week) | 💰Competitive Salary + Benefits

About the Role

We’re looking for an experienced Head of Research to join Moonpig on a 12 month maternity cover contract, working hybrid 2 days per week in the office. You will need to be available to join end of November - early December. 

Research at Moonpig goes beyond understanding what customers think. We combine customer insight, behavioural data and commercial context to identify the problems that matter, uncover opportunities for growth and help the business make better decisions.

You’ll join an established Research function with a high performing team of three, and a clear strategy and roadmap already in place. This isn’t about starting from scratch. It’s about getting up to speed quickly, building strong relationships and keeping momentum behind the work that matters.

Over the 12 months, you’ll lead and develop the team, deliver our key research priorities, strengthen the Voice of the Customer and help more teams across Moonpig access and use quality research.

We’re looking for someone pragmatic, confident and focused on delivery. Someone who can turn customer understanding into action and make sure Research continues to have a meaningful impact on our customers and Moonpig’s growth.

Key responsibilities:

Own and deliver the Research roadmap against Moonpig’s highest-priority customer and business questions, making clear decisions about where Research can have the greatest impact.
Lead, coach and develop our Research team, creating clarity around priorities while maintaining engagement and quality.
Continue building the team’s capability in new methods, technology and AI.
Scale research capability across Moonpig, helping teams conduct appropriate research independently while maintaining a high bar for quality.
Develop training, coaching, tools, templates and clear standards that make quality research easier to access across the business.
Make customer insight more visible, accessible and influential, bringing customer evidence into strategic and day-to-day decisions.
Continue evolving how we capture and share what we know about our customers, including exploring how AI can make insight easier to access and apply.
Build trusted relationships with senior stakeholders across Moonpig and confidently represent the customer in senior conversations.
Use customer evidence to identify opportunities, challenge assumptions and influence product, commercial and strategic decisions.
Turn complex customer evidence into clear, actionable recommendations that help teams move forward.

About you:

Significant experience in UX, Product, Customer or Consumer Research within a digital or product-led organisation.
Experience supporting, coaching or developing research teams, with a collaborative and supportive approach.
Strong track record of delivering research programmes and initiatives from idea through to implementation.
Broad understanding of qualitative and quantitative research, with good judgement about the right level of research for the decision at hand.
Ability to quickly understand an existing strategy and roadmap, identify what matters most and create momentum behind it.
Strong project delivery skills, with a pragmatic and outcome-focused approach.
Excellent communication and stakeholder-management skills, including confidence working with senior leaders.
Strong customer focus and an ability to bring customer needs into business conversations and decisions.
Strong synthesis and storytelling skills, turning complex evidence into simple, useful recommendations.
Experience enabling and coaching non-researchers to conduct effective research while maintaining appropriate quality standards.
Comfortable navigating ambiguity, making decisions and moving work forward.
Curiosity about AI and emerging research technology, particularly how they can help researchers and organisations learn faster.
A collaborative, approachable working style and the ability to build strong relationships across different teams.

Interview Process:

• Stage 1 - Recruiter Screening Call (30 mins)
• Stage 2 - Initial Conversation with hiring team (45 mins)
• Stage 3 - Presentation & Discussion (60 mins)

Our process may vary depending on role and availability. We keep candidates informed of any changes.