Senior Business Operations Manager, International

Business Operations at Motive is a highly cross-functional group that is responsible for developing our go-to-market strategy, improving go-to-market efficiency, and ensuring that we are hitting our growth targets. Our team is maniacal about and energized by the challenge of getting our hands dirty in any problem across Sales, Marketing, or Customer Success, and finding ways to help us scale more efficiently. We are a low-ego, highly-motivated group that collaborates with cross-functional stakeholders to drive alignment and execution. Examples of major strategic initiatives Business Operations takes on are optimizing the structure of our sales force, experimenting with new sales and marketing motions, and determining how we can leverage AI to improve operations.

What You'll Do:

• Develop comprehensive GTM strategies for new market entry by conducting in-depth analysis of international market opportunities, customer segmentation, and the competitive landscape. Collaborate with senior leadership to prioritize target markets and build the strategic execution plan for launch.
• Act as the central Program Manager for all new market launches, driving cross-functional alignment and execution across Product, Sales Ops, Marketing, Finance, People, Places, and Legal. Serve as the primary point of contact for coordinating international initiatives, ensuring clear communication and holding teams accountable to timelines.
• Design and implement a standardized, repeatable playbook for international market entry. Proactively identify, document, and streamline processes to create a more efficient and scalable launch motion, driving a culture of continuous improvement for global expansion.
• Build and maintain robust analytical models to support market prioritization decisions, forecast potential (e.g., TAM, ROI), and provide actionable insights into the performance of newly launched markets. Proactively identify trends, risks, and opportunities to optimize our international growth.

What We're Looking For:

• 5+ years of relevant experience in banking, consulting or private equity, ideally combined with in-house Strategy & Operations at a rapidly growing SaaS company
• Bachelor's degree required; MBA is a plus
• Previous consultant experience one of the following: McKinsey, Boston Consulting Group (BCG) or Bain a plus
• Advanced communication, presentation, and organization skills
• Executive presence and comfort communicating with the C-suite
• Exceptional spreadsheet / data management skills, SQL proficiency preferred
• Expert with Google Sheets & Excel, with the ability to build data models
• Intellectual curiosity supported by exceptional analytical skill
• Strong, demonstrated leadership capabilities
• Experience working on cross-functional projects with various stakeholders and a demonstrated expertise in managing such projects
• Able to work in ambiguous, fast paced, environments under tight and unpredictable timelines
• Located in San Francisco Bay Area a plus