Manager, Customer Success, RMM
•ToastHybrid· 10h
🎧 Support⏰ Full-time🎯 Lead / Principal💰 $119k-190k🇺🇸 USA
10h ago
Murj·10 months ago
At Murj, we do what we love and love what we do!
Murj was founded in 2014 to solve a problem witnessed first-hand. Founder and CEO, Todd, worked with cardiology practices as an implantable cardiac device sales representative for Medtronic. He watched clinicians struggle to manage these sophisticated devices using outdated and inadequate tools. Having previously worked in product management at Apple, Todd knew that brilliant design can profoundly impact the user experience -- so why not design a better way to care for patients with implantable devices?
In Murj, Todd created an enterprise SaaS cardiac device management software solutions company that reimagines and transforms patient care through thoughtful design and a passion for quality and a commitment to customer satisfaction. Today, Murj continues this transformative innovation with intuitive, elegant, and imaginative technology solutions that improve the lives of cardiac care professionals and their patients.
What Murj offers.
Murj is for people seeking a fast-paced, ever-changing environment surrounded by a supportive team that works hard and strives for innovation and professionalism, with a steady diet of humility and camaraderie.
Every employee is treated like family, with love, respect, and responsibility. The individual and collective success of every employee is at the forefront of what we do and believe.
And in joining Murj, you are joining a community that believes in evolution and promotion from within; there is a high degree of opportunity for progression, creativity, and ownership.
From your first day at Murj, you are eligible for full medical, dental, and vision insurance along with an open vacation policy, more than 10 annual company holidays, and competitive compensation and equity participation, and a 401(k) after 3 months of service.
How We Work at Murj
Murj is the right place for people who excel in fast-paced, dynamic environments. Murj embodies a high-performance culture where every team member is expected to exceed expectations and take ownership beyond their role to drive our collective success.
Employees should be comfortable working independently and taking initiative to identify and address needs. This proactive approach is essential to thriving at Murj.
We believe in working hard together, with a shared sense of purpose and drive. We’re not afraid to ask tough questions, and we support each other in reaching for bold new ideas.
Let us leave you with this.
If this role sounds intriguing - we encourage you to apply. And we encourage applicants to embrace new challenges, as the right fit at Murj is often more about the person and the challenges they seek, not just what they have accomplished in the past.
About The Role.
The Customer Success Manager will perform and be proficient at all phases of the Customer Onboarding process from Pre-launch through post launch follow up and optimization. In performing these tasks they will be required to work with all Customer and Murj related stakeholders to include, but not limited to:
The Customer Success Manager will travel to the launch locations during go-live to train new users and continue training virtually as needed.
In addition to these responsibilities, the Customer Success Manager will have a presence in, and participate fully in the Murj chat and customer support duties on a scheduled basis. This will entail providing real time expert support to all customers using the platform as needed. Candidates should be comfortable working independently, and taking the initiative to identify and address work needed but not necessarily assigned.
What You’ll Do.
Customer Success Manager Responsibilities:
Collaborate with Cross Functional Teams:
Customer Escalation:
Team and Customer Outcomes:
What Makes You a Great Fit.
What You Bring.
Nice to Haves:
Location and schedule.
This is a remote-friendly position; however, the role requires core working hours of 8:00 AM – 5:00 PM Eastern or Central Time to support our clinical customers and internal teams.
Travel expectations: 31-50%: Moderate travel; regular meetings, site visits, or events across multiple locations