Remote Clinical Specialist

About The Role.

Remote Clinical Specialists are essential to Murj’s Remote Clinical Services model and directly support high-quality, scalable cardiac device management for our healthcare partners. This role sits at the intersection of clinical expertise, technology, and operational excellence—leveraging advanced knowledge of cardiac electrophysiology, arrhythmia interpretation, and device diagnostics to support patient care through remote monitoring.

This role provides clinical cardiac device services to assigned Murj customers in accordance with defined transmission protocols. This work includes alert triage, patient outreach, care interval management, and report preparation.

As a Remote Clinical Specialist, you will independently review and interpret cardiac device transmissions within the Murj platform, applying sound clinical judgment to assess findings, determine appropriate next steps, and support timely clinical decision-making. Your work directly impacts patient safety, clinic efficiency, and the overall quality of care delivered through Murj’s services.

This position requires strong critical-thinking skills, a high level of clinical accountability, and the ability to work autonomously while collaborating closely with internal teams and clinic partners

What You’ll Do.

• Provide remote clinical cardiac device services for assigned Murj customers in accordance with defined transmission protocols and clinical workflows
• Independently review, interpret, and analyze cardiac device transmissions, including ILRs, pacemakers, ICDs, and CRT devices
• Assess the clinical significance of device findings and determine appropriate actions, including: Immediate clinician escalation, Routine reporting, and No action required
• Exercise independent clinical judgment when evaluating arrhythmias and device diagnostics, including: Atrial fibrillation burden, Ventricular tachycardia / ventricular fibrillation, Pauses and heart block, and Lead integrity and device performance alerts
• Triage alerts efficiently and manage workflow priorities
• Prepare clear, accurate impression reports and recommend plans for clinic review
• Perform clinic outreach when clinically indicated
• Support care interval management and lost-to-follow-up workflows
• Maintain a high level of attention to detail and clinical accuracy while documenting findings and collaborating with Murj customers
• Work independently and proactively identify and address work that may not be explicitly assigned but is necessary to support patient care and operational success, including: Quality Assurance, New hire mentorship, Education, and mPower program support and mentorship of clinic enrollees

What Makes You a Great Fit.

• Commitment to high-quality, patient-centered care
• Self-motivated and effective in a remote, work-from-home setting
• Professional, customer-focused approach with a growth mindset
• Comfortable in a fast-paced, evolving environment
• Motivated to grow, take on new challenges, and expand responsibilities
• Creative problem-solver with practical solutions
• Strong time-management and organizational skills

What You Bring.

• Education: Minimum of 2 years of postsecondary education required (Bachelor’s degree preferred).
• Experience: Minimum of 2 years of cardiac device, rhythm monitoring, or closely related clinical experience.
• Licensure & Baseline Certification (required at time of hire – one of the following):
  • Active RN or LVN license, or
  • Certified Rhythm Analysis Technician (CRAT) certification, or equivalent RT(R), CVT, RCIS, RCES, or
  • IBHRE certification (CCDS or CDRMS).
• Advanced Certification Requirement (required):
  • All hires who do not currently hold an active IBHRE certification (CCDS or CDRMS) must obtain and maintain IBHRE certification within 12–18 months of hire.
• Technical Expertise:
  • Experience analyzing and interpreting cardiac device diagnostics across Abbott, Biotronik, Boston Scientific, and Medtronic platforms.

Nice to Haves.

• Experience using the Murj application
• Experience using other software applications is a plus (i.e., PaceArt)
• Additional certifications, including Certified Cardiographic Technician (CCT), Registered Nurse (RN).
• Remote monitoring third-party vendor experience with proven success working from home.

What Success Looks Like (First 90 Days).

High-Level Objectives

• Priority triage of transmission alerts
• Interpret transmissions and create reports based on findings with accuracy
• Process all inbound transmissions
• When appropriate, create draft impression reports
• Manage transmission schedules
• Collaborate with customers to manage lost-to-follow-up patients
• Cross-reference device websites with Murj to ensure 100% transmission conversion rate
• Contact clinics as needed
• Attend any required meetings regarding logistics or account specifics.
• Collaborate with the clinic to maintain patient data and interval trackers
• Other duties as assigned (e.g., QA, new hire mentorship, education, mPower support)