Account Coordinator
•Berlinpackaging· 1h
⚙️ Operations⏰ Full-time🌱 Entry Level💰 $67k-75k🇺🇸 2300 Sweeney Drive, USA
1h ago
Mytomorrows·about 7 hours ago
About myTomorrows
myTomorrows is a global health tech company dedicated to breaking down barriers for patients seeking treatment options.
We strive to enable earlier and better treatment access by bridging the gap between those searching for possible options, and the companies who develop them. We work closely with patients, healthcare professionals, trial sites, patient advocacy groups, and BioPharma – connecting key stakeholders in the drug development ecosystem.
We’ve developed a cutting-edge AI-powered technology platform that simplifies and streamlines access to drugs in development. To support our users and clients, we have a range of industry-expert specialized teams ready to help. Our services include clinical trial patient recruitment, Expanded Access Program management and Real-World Data collection.
With a global footprint spanning 134 countries, to date we’ve supported over 17,000 patients, 2,900 physicians and 350 sites, earning the trust of 60+ BioPharma companies. In October 2025, we closed a €25M investment with Avego Healthcare Capital to fuel our global ambitions and scale the business.
Join us in shaping the future of treatment access - making tomorrow’s therapies accessible for people who need them today.
In this role, you will be responsible for global supply management on a day-to-day basis; maintaining system integrity and overseeing operations, dispatch, ordering, warehousing, and on-time delivery in compliance with GDP and GMP. Occasionally, you will support discussions with clients (BioPharma companies) and logistics service providers. You will work together with 2 other Supply Chain colleagues and report to our Sr. Supply Chain Manager.
As a rapidly growing company, this is a highly rewarding and meaningful role for a young professional since the work delivered directly impacts patients.
We expect you to champion new initiatives and optimize current supply processes, closely working together with logistics service providers and colleagues in Quality, Regulatory Affairs, Site Management, and Program Management.
Execute the customer order process from order receipt to delivery, ensuring timely and accurate product shipment.
Correctly capture all data related to customer orders, including actual delivery dates, order status, and freight costs for accurate reporting.
Assist in troubleshooting supply chain issues following standard operating procedures.
Support selection and preparation of shipment containers, ensuring compliance with regulations and SOPs
Maintain product and order databases, ensuring data accuracy.
Manage day-to-day documentation related to logistics, ensuring all records are accurate, up-to-date, and compliant with (EU) GDP and GMP.
Support the logistics service providers and assist in maintaining seamless operations.
Participate in internal audits and inspections.
Assist in improving the order management system and support improvement initiatives.
Allocate Stock to Sales orders in Accordance with FEFO and customer requirements
Implement Corrective and Preventive Actions (CAPAs) as needed
Support in onboarding new programs and LSPs
Support with the logistics of returned products and complaint handling
Implement Corrective and Preventive Actions (CAPAs) as needed
Drive initiatives to improve order management processes and drive operational efficiencies and cost savings.
Allocate Stock to Sales orders in Accordance with FEFO and customer requirements
+1 year of relevant work experience in Supply Chain or Customer Service, preferably in a regulated industry.
Are self-motivated, adaptable, and thrive in a fast-paced environment where change is continuous
Work efficiently but precisely with a keen eye for detail.
Are highly proficient in Microsoft Office tools (esp Excel)
Embody a patient-centric approach, proactive accountability, and considerate collaboration.
Act proactively with the ability to anticipate the next steps.
Can work both independently and as part of a team, demonstrating excellent interpersonal skills.
Hold excellent verbal and written communication skills in English.
You’ve successfully and independently created orders and managed shipments to countries across the world.
Metrics for shipments that you have managed are consistently on target.
The orders that you have processed have fully up-to-date documentation, so you’ve nailed all audits
You’re recognized as a reliable partner by both internal teams and external service providers as someone who proactively manages orders
You provide inputs to deviations and investigations with minimal guidance
You’re contributing ideas and improvements to supply chain processes and documentation, helping to raise the bar for supply chain excellence at myTomorrows.
What we offer:
Impactful work that helps patients gain access to potentially lifesaving treatments.
International work environment, scale-up energy and a flat organizational structure that encourages creativity and accountability.
Competitive salary, annual performance bonus and an Employee Stock Option Plan.
Great career development opportunities in a fast-growing company.
Learning and development budget alongside internal knowledge sharing sessions.
Attractive pension plan, full premium covered by myTomorrows.
Hybrid working model.
Policies to support working parents.
Healthy lunch at the thriving Amsterdam office.
Unlimited access to professional guidance by certified psychologists via OpenUp
Enjoy monthly events hosted by our vibrant Culture Club as well as an annual ‘myTomorrowland’ company-wide celebration!
Equal opportunities
myTomorrows is an Equal Opportunity Employer and, beyond upholding discrimination-free practices, we are committed to cultivating a workplace where difference and diversity are protected and celebrated. The best work comes from our best selves, and we go to great lengths in supporting our team members to be just that.