Provider Onboarding Associate

About the Role

The Provider Onboarding Associate (POA) plays a critical role in shaping the journey for new Registered Dietitians (RDs) as they join our team. From the moment a new provider signs their offer, the POA is directly responsible for ensuring they are supported, confident, and ready to start successfully seeing patients at Nourish. This role is centered around creating a best-in-class provider experience - managing complex inquiries, resolving issues, and guiding their onboarding journey. The POA is responsible for getting RDs over the finish line so that they can begin delivering exceptional care to patients.

Key Responsibilities:

• Serve as the point of contact for new providers, developing deep expertise in Nourish’s tools and processes to effectively support RDs.
• Support the development and enhancement of onboarding materials to help providers quickly learn Nourish’s systems and processes
• Pitch new providers on the value of joining Nourish and guide them through a streamlined onboarding process so they can start delivering care quickly
• Proactively identify and troubleshoot challenges providers face during onboarding
• Manage the onboarding inbox, answering provider questions via email, phone/zoom, and chat in a timely and professional manner
• Work with cross-functional teams to ensure new providers have a strong start, using feedback to continuously improve our processes
• Leverage key onboarding metrics - activation rates, satisfaction, and timelines - to continuously improve the provider experience

You’ll Love This Role If:

• You’re passionate about helping others. You’re driven to help providers succeed, because when their practices thrive, more patients gain access to affordable, high-quality care and achieve better health.
• You thrive in fast-paced environments. You’re energized by juggling multiple tasks, seamlessly adapting as workflows priorities shift.
• You love learning new things and building expertise, quickly mastering new systems, processes, and products while keeping up with frequent updates. You’ll be a trusted onboarding expert.
• You’re eager to take full ownership of a function from start to finish, managing your assigned cohort and driving their success.
• You enjoy discovering smarter, faster ways to work, and take pride in streamlining processes to make them simpler, more efficient, and effective.
• You’re looking for a collaborative team environment, and are excited to partner across functions to ensure new providers have a seamless, exceptional experience from start to finish.

We’d Love to Hear From You If:

• You have 2+ years of experience in customer or internal support, sales, or implementation, ideally with a focus on provider support or customer experience.
• You’ve excelled in fast-paced start-ups, particularly in healthcare operations, telehealth, SaaS, or tech, where quick thinking and adaptability are key.
• You are hyper organized and skilled at managing a high-volume customer funnel, handling multiple interactions at once while ensuring no detail is overlooked.
• You have excellent verbal and written communication skills and enjoy engaging with customers across phone, video, email, and chat.
• You can learn the process and assume ownership quickly, understanding a detailed process right after having it explained
• You’re a strong problem-solver who can think on your feet and offer creative solutions to optimize processes.
• You’re tech-savvy and comfortable using inbox management tools like Front. You can troubleshoot basic tech issues and stay up-to-date with an evolving product.
• You’re passionate about nutrition and wellness, and you’re motivated to help others improve their health by expanding access to high-quality care.

More Information