Senior Customer Success Manager - Quora (Remote)
•Quora· 20h
🎧 Support⏰ Full-time⭐ Senior💰 $106k-205k🇺🇸 USA
20h ago
n8n·2 months ago
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
Cultivated a community of more than 650,000 active developers and builders
Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register.
We’re in a defining moment of an incredible journey. Come and build with us.
We are hiring Support Engineers at both IC2 and IC3 levels. The level will be determined based on experience and interview performance.
As a Support Engineer at n8n, you will help ensure that all of our users, from enterprise customers to community members, have a best-in-class support experience. You’ll troubleshoot complex technical issues, collaborate with engineering, and help scale the support function through documentation, tooling, and knowledge sharing.
You will develop deep expertise in the low-code and AI automation landscape while helping shape how we deliver world-class technical support.
Provide technical support to users via tickets, chat, and community forums
Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance
Investigate and reproduce complex technical issues across the n8n ecosystem
Collaborate with Engineering and Product teams to escalate, triage, and resolve product issues
Create and maintain documentation, FAQs, and knowledge base articles
Identify recurring issues and propose improvements to product reliability and user experience
Contribute to the community by answering questions and sharing best practices
Document troubleshooting workflows and build internal playbooks
Help improve support tooling and resolution efficiency
Strong troubleshooting and problem-solving skills
Experience debugging APIs, integrations, webhooks, and authentication flows
Solid understanding of networking fundamentals (DNS, HTTP/HTTPS, TCP/IP)
Experience working with JavaScript, Node.js, or similar technologies
Experience with Docker or containerized environments
Strong written and verbal communication skills
Passion for helping users and improving product usability
You may be hired at IC3 if you bring deeper experience solving complex production issues and helping scale support systems.
Typical profile:
Strong experience troubleshooting complex production environments
Deep understanding of workflow automation, APIs, and integrations
Strong knowledge of Node.js environments and containerized deployments
Experience collaborating closely with engineering on complex technical issues
Ability to identify systemic issues and drive improvements in product reliability and support processes
You may be hired at IC2 if you are developing deeper technical expertise and growing into complex troubleshooting ownership.
Typical profile:
Experience debugging workflow automation systems and integrations
Familiarity with cloud platforms (AWS, GCP, Azure) and Linux fundamentals
Ability to investigate complex issues and collaborate with engineering for resolution
Experience documenting troubleshooting steps and improving support knowledge bases
Nice to have:
Experience with workflow automation tools (Zapier, Make, Airflow)
Observability tools such as Grafana, Datadog, or Prometheus
Familiarity with authentication protocols (OAuth2, OIDC, SAML, JWT)
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
Competitive compensation 💸 – We offer fair and attractive pay.
Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
Europe: 30 days of vacation, plus public holidays wherever you are.
US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
Health & wellness 🩺 –
Europe: We provide benefits according to local country norms.*
US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
Future planning 💰 –
Europe: We provide pension contributions according to local country norms.*
US: 401(k) retirement plan with a 4% employer match.
Financial security 🛡️ –
Europe: We provide benefits according to local country norms.*
US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.
Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
* Country-specific details are provided in your contract.