Customer Success Manager
•Cloudflare· 2h
SupportFull-timeEurope
2h ago
Nabihealth·about 1 month ago
Nabi Health is a fast-growing digital health platform helping people access high-quality eating disorder care covered by insurance. We match patients with registered dietitians and help them get scheduled quickly and compassionately.
We’re hiring a Patient Enrollment Specialist who is warm, organized, and proactive with follow-ups. This role has a direct impact on helping patients access care during a vulnerable moment.
As a Patient Enrollment Specialist, you will speak with prospective patients, answer questions, guide them through scheduling, and ensure they feel supported throughout the process. Experience in enrollment, intake, scheduling, customer support, or other phone-heavy roles is helpful.
Call and text patients to schedule their first appointment
Handle a steady volume of outreach each day
Follow up consistently and document touchpoints
Explain our program clearly and compassionately
Navigate common questions or concerns
Coordinate closely with the care team for smooth handoff
Experience in a phone-based role (healthcare, intakes, enrollment, call center, customer support, admissions, aesthetics, etc.)
Strong communicator with warm and confident energy
Reliable, organized, and proactive with follow-ups
Comfortable using scripts and following clear processes
Available across morning/afternoon/evening shifts (some weekend availability is a bonus)
Competitive base pay
Additional commission-based incentives tied to performance
Total compensation increases meaningfully with strong results
Mission-driven company helping people access eating disorder care
Supportive team and clear, structured processes
Opportunity to make a meaningful impact on patients’ lives
Fast-moving environment with room to grow