Customer Success Associate
•Sitemate· 13h
🎧 Support⏰ Full-time🌱 Entry Level💰 $85k-85k🇺🇸 Austin, USA
13h ago
Nash·4 months ago
Nash is transforming last-mile logistics. Our platform helps merchants orchestrate deliveries across multiple carriers—from Doordash and Uber to regional DSPs—through a single, unified API and dashboard. We power same-day, next-day, and scheduled deliveries for some of the most innovative merchants in North America and beyond.
Our mission is simple: to drive global prosperity through more efficient delivery.
We’re looking for a Mid-Market Account Executive to accelerate Nash’s growth within the $10K–$100K ARR merchant segment. You’ll own the full sales cycle—from prospecting and qualification through demo, negotiation, and close—working directly with operations and technology leaders at some of the fastest-growing restaurant, grocery, retail, and catering brands.
You’ll be part of a high-caliber team that thrives on velocity, curiosity, and impact. This role is perfect for someone who’s hungry to sell a technical, high-value product that reshapes how goods move in the real world.
Drive new business acquisition across Nash’s Mid-Market segment (avg. deal size ~$35K ARR).
Manage the full sales cycle: prospecting, discovery, demo, proposal, negotiation, and close.
Build and maintain a strong pipeline through outbound outreach and inbound qualification.
Work cross-functionally with Solutions Engineering, Marketing, and Customer Success to tailor solutions for merchant workflows.
Deeply understand merchant pain points (delivery orchestration, cost per drop, operational complexity, and customer experience).
Consistently hit and exceed quota for new logos and booked consumption.
Maintain accurate forecasting and CRM hygiene in Salesforce.
3–6 years of full-cycle SaaS sales experience (ideally in logistics, ecommerce, or retail tech).
Proven success selling to operators, logistics managers, and technology buyers at mid-sized merchants.
Strong discovery and consultative selling skills — you know how to uncover the “why.”
Comfortable running multi-stakeholder sales cycles (Ops, IT, Finance, Founders).
High velocity mindset — you thrive on activity, pipeline, and experimentation.
Proficiency with Salesforce, Gong, and modern sales tech stack (Outreach, Apollo, etc.).
Entrepreneurial spirit — you want to be part of building something from the ground up.
Competitive base salary + variable compensation (OTE aligned with top-quartile SaaS benchmarks).
Equity in a fast-growing venture-backed company.
Health, dental, vision, and 401(k).
Flexible PTO and remote-first culture.
At Nash, you’ll work alongside a team of builders and operators who’ve scaled some of the most impactful logistics and SaaS businesses globally. We move fast, challenge assumptions, and are laser-focused on outcomes. If you want to sell a product that directly impacts how the world moves — this is the place.
Last mile is a $500B industry powering digital commerce but managed largely with self managed API integrations. Nash approaches last mile orchestration with information completeness solutions from checkout, courier management, customer engagement, and post-purchase experience. Doing this enables merchants and customers to capture immense efficiencies, drive better customer experience, reliability and business outcomes.
We are working towards a mission of processing a double digit percentage of every physical last-mile transaction. We achieve this by providing top of the market modules for each step of the customer journey and leveraging the network effects from having more information that allows traditional competitors to collaborate. It’s a big mission, but we are already seeing strong market pull as we are already serving some of the largest retailers in the world like Walmart, 7-Eleven and Woolworths.
Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex-Palantir, MIT) and has raised funding from top investors, including Y-Combinator and a16z, to build the world’s best logistics infrastructure platform. We are based in SF.
✅ Early-stage, well-funded startup – directly impact the company and grow your career!
✅ Quarterly broader team on-sites to bond with teammates
✅ Competitive compensation and opportunity for equity
✅ Flexible paid time off
✅ Health, dental, and vision insurance