The HR Support Manager plays a critical role in ensuring the organisation has efficient, compliant and consistent HR practices across Australia and New Zealand. Drawing on expertise across people, processes, systems, data and compliance, this role combines workforce analytics, HR operations, industrial relations knowledge and continuous improvement to support HR services delivery across the organisation.

Key responsibilities

• Improve employee experience and organisational performance through process optimisation and continuous improvement initiatives.
• Set HR record management standards and promote adherence to ensure data accuracy, governance and integrity.
• Provide process guidance and advisory support to the wider HR Australasia team.
• Support compliance with Awards, Enterprise Agreements, employment legislation and internal policies.
• Identify, validate and map key HR processes and workflows across the organisation.
• Develop and maintain SOPs, control documents and reference materials, ensuring accuracy and compliance.
• Prepare data for and lead the HR Australasia contribution to regulatory reporting processes, including WGEA, TCSI and other compliance obligations.
• Prepare data for and lead the HR Australasia contribution to annual remuneration review, Award and Enterprise Agreement rate increase processes.
• Partner with HR, Payroll and business stakeholders to identify opportunities to reduce risk, improve efficiency and enhance service delivery.
• Contribute HR subject matter expertise to projects and system improvements that impact HR operations.

Essential

• Strong understanding of HR operations, employment lifecycle processes and workforce compliance requirements.
• Demonstrated ability to interpret and apply Awards, Enterprise Agreements, employment legislation and HR policies.
• Ability to analyse complex information and translate it into practical business recommendations.
• Strong stakeholder management skills with the ability to build credibility and influence outcomes.
• Ability to quickly develop an understanding of different business models and workforce environments.
• Strong commercial acumen, sound judgement and exceptional attention to detail.
• Strong Excel skills with the ability to analyse, manipulate and present data effectively.
• Ability to manage multiple priorities and thrive in a fast-paced environment.
• Strong analytical, problem-solving and continuous improvement mindset.

Desirable

• Experience with data analysis, measurement systems, report creation and data visualization tools/techniques
• Relevant HR or tertiary qualifications
• Previous experience in a similar position

What we can offer 

• We offer careers across our global operations.
• We recognise and reward.
• We understand the importance of showing appreciation.
• We care for you. We offer a range of employee benefits, support to help you be your best, and flexibility, to help us all thrive.
• Navitas is where work has meaning. Our impact is far-reaching – we create lasting legacies for students and communities.
• Access to LinkedIn Learning for your development

Diversity Equity and Inclusion 

• At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
• We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. 

How to Apply

Applicants are assessed upon receipt, so you are encouraged to apply now. For enquiries about the role, please contact Cindy Lor on 9025 4754 To view other opportunities, please visit navitas.com/careers 

All applicants must have full working rights within Australia to be considered. Successful candidates will be required to undergo a Police Check.